Clerical Officer - Flintshire Community Resource Team

Job description

Job summary

To effectively manage the administration function of all areas of responsibility in relation to the Crisis Intervention Team (CIT) and Parkinson's Disease Nurse.

To provide confidential secretarial/administrative support to the identified teams.

To be flexible to provide support to the wider work of the Directorate/Organisation as required.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Main duties of the job

• To accurately and appropriately accept and record referrals and sensitive, complex, confidential clinical information as a first point of contact, from partner agencies (e.g. GP's, Social Services, Accident and Emergency Department, District Nurses etc) for the CIT and Parkinson's Disease Nurse and relay to members of team appropriately and in a timely manner.
• Possess an empathetic telephone manner and be competent to respond in a timely and appropriate way should a clinical emergency situation become apparent (e.g. ensure clinical team members are made aware of crisis immediately).
• Ensure all patient related data/information is handled in an appropriate manner taking due regard of the need for maintaining confidentiality.
• To maintain accurate databases of teams activities (to include referrals, care packages, users/carers views, discharges and other information as directed).

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Job description
Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications

Essential

• Educated in English and maths to GCSE standard
• NVQ II Administration or demonstrable experience

Desirable

• IT Qualification

Experience

Essential

• Previous clerical /administration experience

Desirable

• Welsh speaker

Knowledge

Essential

• Knowledge of confidentiality

Desirable

• Knowledge of NHS processes

Personal Qualities

Essential

• Discrete and sensitive to the needs of others
• Flexible approach to working
• Willing to learn new skills
• Positive attitude

Skills

Essential

• Basic keyboard skills
• Able to use electronic information systems
• Ability to work to strict deadlines and prioritise tasks with minimal supervision

Desirable

• Previous use of oracle or similar system

Other Relevant Requirements

Essential

• Excellent communication skills with all stakeholders
• Able to work in a busy office and deal with a number of different tasks
• Ability to prioritise

Desirable

• Ability to travel between sites in a timely manner

Welsh Language Requirements

Desirable

• Desirable

Person Specification
Qualifications

Essential

• Educated in English and maths to GCSE standard
• NVQ II Administration or demonstrable experience

Desirable

• IT Qualification

Experience

Essential

• Previous clerical /administration experience

Desirable

• Welsh speaker

Knowledge

Essential

• Knowledge of confidentiality

Desirable

• Knowledge of NHS processes

Personal Qualities

Essential

• Discrete and sensitive to the needs of others
• Flexible approach to working
• Willing to learn new skills
• Positive attitude

Skills

Essential

• Basic keyboard skills
• Able to use electronic information systems
• Ability to work to strict deadlines and prioritise tasks with minimal supervision

Desirable

• Previous use of oracle or similar system

Other Relevant Requirements

Essential

• Excellent communication skills with all stakeholders
• Able to work in a busy office and deal with a number of different tasks
• Ability to prioritise

Desirable

• Ability to travel between sites in a timely manner

Welsh Language Requirements

Desirable

• Desirable

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .

Additional information
Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .

Employer details

Employer name

Betsi Cadwaladr University Health Board
Address

Preswylfa

Hendy Road

Mold

CH7 1PZ

United Kingdom

Employer's website