Clerical Officer - ED

Job description

Job summary

Permanent | Full and Part-time Hours

Part Time - 17 hours - To be worked flexibly across a 24/7 rotaFull Time - 37.5 hours - To be worked flexibly across a 24/7 rota

Please confirm which hours you would prefer to do on your application.

We're looking for someone to join our reception and clerical team, where you'll help ensure the smooth running of our busy Emergency Department. You'll provide a professional and compassionate service, supporting patients, families, and medical staff in critical moments. We're looking for someone with a caring attitude, quick thinking, and a desire to help.

About You:

• Educated to GCSE level or have equivalent experience.
• Previous experience in a public-facing role with general office responsibilities.
• Enthusiastic and compassionate with the ability to stay calm and professional in challenging situations.
• A team player with a desire to contribute to the care and support of others.

We'd love to hear from you if you're passionate about making a difference in the Emergency Department!

Main duties of the job

Reporting to the Deputy Divisional Manager, your responsibilities will include:

• Provide a welcoming reception service for patients, ambulance staff and visitors.
• Support "resus" situations by taking essential patient details.
• Register patients and ensure accurate data entry in the Careflow PAS system.
• Direct patients to appropriate areas and answer questions with excellent customer service.
• Maintain strict confidentiality and uphold professionalism in challenging situations.
• Schedule follow-up appointments

About us

At Sheffield Children's, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are Outstanding Patient Care, Brilliant Place to Work, and Leaders in Children's Health.

We work with partners across local, regional, and national levels to deliver physical and mental healthcare in both acute and community settings. Many of our clinicians are nationally and internationally recognised for their expertise.

We're proud that 73% of colleagues would recommend Sheffield Children's as a place to work, placing us among the top five NHS trusts in England and the top-ranked trust in the North East and Yorkshire in the latest NHS Staff Survey.

Our nearly 4,000 colleagues bring our CARE values Compassion, Accountability, Respect, and Excellence to life every day, creating a kind, welcoming environment where patients and families feel safe and supported.

As we approach our 150th anniversary in 2026, we're excited to keep building our leadership in children's health, improve experiences for patients and staff, and focus on our communities and population health.We also offer excellent benefits to support your wellbeing, with generous annual leave and pension schemes, health and wellbeing programmes, and exclusive discounts helping you thrive at work and beyond.

Job description

Job responsibilities

For more information on the main responsibilities for this post, please refer to the job description and person specification.

*** This role has been assigned the occupation code 4131 using the CASCOT coding tool. To check the eligibility of this code for sponsorship and right to work please visit - UKVI web address https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations/skilled-worker-visa-eligible-occupations-and-codes

Please note: We do not offer visa sponsorship for part-time roles.

Diversity Statement

At Sheffield Childrens, we are committed to creating an inclusive environment that celebrates diversity and supports everyones success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.

Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at [email protected]. Together, were building a workplace where everyone belongs.

#LI-Onsite

Job description
Job responsibilities

For more information on the main responsibilities for this post, please refer to the job description and person specification.

*** This role has been assigned the occupation code 4131 using the CASCOT coding tool. To check the eligibility of this code for sponsorship and right to work please visit - UKVI web address https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations/skilled-worker-visa-eligible-occupations-and-codes

Please note: We do not offer visa sponsorship for part-time roles.

Diversity Statement

At Sheffield Childrens, we are committed to creating an inclusive environment that celebrates diversity and supports everyones success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.

Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at [email protected]. Together, were building a workplace where everyone belongs.

#LI-Onsite

Person Specification

Qualifications and Training

Essential

• GCSE Maths and English

Desirable

• ECDL

Experience

Essential

• Experience of general office duties
• Previous experience of dealing with the general public in a workplace setting

Desirable

• Previous experience of clerical work in an Emergency Department or a healthcare environment.

Knowledge and Skills

Essential

• Previous experience of using a computerised client database
• Excellent keyboard skills

Desirable

• Use of Careflow PAS

Personal Attributes

Essential

• Excellent interpersonal skills
• Ability to cope with conflicting demands and time pressures
• Persuasive and influencing skills
• Ability to use own initiative
• Ability to remain calm and professional
• Team Worker
• Flexible and adaptable
• Self Motivated
• Good levels of accuracy and attention to detail

Demonstrates Trust Values

Essential

• Excellence, Accountability, Compassion, Teamwork and Integrity - Together we Care

Person Specification
Qualifications and Training

Essential

• GCSE Maths and English

Desirable

• ECDL

Experience

Essential

• Experience of general office duties
• Previous experience of dealing with the general public in a workplace setting

Desirable

• Previous experience of clerical work in an Emergency Department or a healthcare environment.

Knowledge and Skills

Essential

• Previous experience of using a computerised client database
• Excellent keyboard skills

Desirable

• Use of Careflow PAS

Personal Attributes

Essential

• Excellent interpersonal skills
• Ability to cope with conflicting demands and time pressures
• Persuasive and influencing skills
• Ability to use own initiative
• Ability to remain calm and professional
• Team Worker
• Flexible and adaptable
• Self Motivated
• Good levels of accuracy and attention to detail

Demonstrates Trust Values

Essential

• Excellence, Accountability, Compassion, Teamwork and Integrity - Together we Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .

Additional information
Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .

Employer details

Employer name

Sheffield Children's NHS Foundation Trust
Address

Sheffield Children's NHS Foundation Trust

Western Bank

Sheffield

S10 2TH

United Kingdom

Employer's website