Clerical Assistant - Paediatric Emergency Department

Job description

Mid and South Essex NHS Foundation Trust is the only acute hospital provider in the Mid and South Essex Integrated Care System (ICS), which is a system of health and care partners working together for our local population.

Within Mid and South Essex there are 149 GP practices, operating from over 200 sites, forming 27 Primary Care Networks and one Ambulance Trust. There are also three main community and mental health service providers who work together through a community collaborative.

We collaborate with other valuable partners, including three Healthwatch organisations, nine voluntary and community sector organisations and three top tier local authorities, with seven district, borough and city councils, as well as our local universities.

Job overview

Are you a people person, who likes working in a lively environment? Then we invite you to apply to join our Paediatric Emergency Department's clerical team.

You will be the first point of contact for visitors and service users and will assist in the smooth running of the Emergency Department and patient pathways. Using your customer service skills you will have the opportunity to enhance and improve all our visitors' experience when visiting the department.

So if you want to work in a friendly team and be a part of delivering excellent, compassionate and respectful patient care, we want to hear from you.

Main duties of the job

• Book in all patients upon arrival in a timely and correct manner, to ensure prompt handovers of patients.
• To ensure the reception and waiting areas remain tidy and clean escalating any issues to domestic services, nurse in charge or matron as appropriate.
• To attend and participate in Department / Directorate meetings.
• Scan patient notes ensuring timely co-ordination of transfers and discharges.
• Ensure that patient notes are available and accessible.
• Ensure that patient related forms are stocked appropriately at all times.
• Ensure that ambulance handovers are accurately recorded (Including updating the department's inbound screen) in a timely manner.
• To support the Senior Patient Flow Coordinator (SPFC) in the validation of ambulance delays and fines.

Working for our organisation

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

Detailed job description and main responsibilities

For more information on this varied and rewarding role, please see the attached Job Description.

We look forward to your application!

Please be aware that we reserve the right to close the vacancy early should a high number of applications be received.

Unfortunately, there is no Visa Sponsorship available for this role.

Person specification

Qualifications

Essential criteria

• Educated to GCSE Level or equivalent including English and Maths

Desirable criteria

• NVQ in Healthcare
• NVQ in Administration

Experience

Essential criteria

• Experience working in busy/fast paced environment
• Experience of working with public e.g. customer facing role

Desirable criteria

• Administration experience
• Previous work experience in Emergency Department

Skills

Essential criteria

• Good level of literacy, demonstrated through minimal mistakes on application form

Please be aware as per the new Immigration guidelines we cannot sponsor candidates with a salary (full time or pro Rata) under the current minimum threshold.

Please note, the selection processes at Mid and South Essex NHS Foundation Trust are in place to ensure we recruit candidates with the right skills and values, please be advised that the use of AI in applications are monitored. We remain vigilant against candidates who misuse these tools to generate an application that doesn't accurately reflect their skills, and you will be required to declare on your application if AI has been used before submitting your application.

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