Claims Operations Technician

Job description

The job holder is responsible for providing operational support to the Specialty Claims Teams within their Operating Entity. They will work closely with Claims Operations Senior to ensure that operational activities within their areas are carried out in accordance with the relevant Company and/or Group policies.

The job holder provides the first line of defence, for the Team on all operational matters and acts as the primary interface between their Division and central support services. This includes interaction with Specialty Support management. The job holder will frequently interact with other divisions/departments of their Operating Entity to ensure that business strategies and operational initiatives are implemented effectively.

• Works with functional experts within their Operating Entity to ensure there are effective operational systems and processes in place

• Contributes to operational plans for the department to meet its business targets
• Drives business performance through others, facilitating effective planning, control and support mechanisms to ensure delivery of the business plan in line with stakeholder expectations
• Manages assigned projects and contribute to other projects as required

• Provides relevant management information to senior management

Technical:

• Supports their Line Manager by assisting with the implementation of operational initiatives to ensure that the Division complies with all relevant Group policies, procedures, laws and regulations, as appropriate
• Responds appropriately to urgent issues as they arise
• Ad hoc tasks as directed.

Knowledge/Experience

• Knowledge and understanding of the insurance sector is desirable
• Technical knowledge of claims processes, particularly in the Lloyds and international markets is desirable
• A reasonable awareness of data and emerging technologies and how they apply within the insurance environment is desirable

Skills/Behaviours

• Good communication and negotiation skills
• Good organisational abilities with high levels of personal integrity
• Good decision-making and problem solving skills
• Adaptable and able to respond effectively to a changing commercial environment.
• Actively listens to the views of colleagues/business leaders/key stakeholders and building effective relationships, but also has the strength of character to challenge where required to ensure operational excellence
• Ability to build effective relationships with senior managers and other key stakeholders within the Operating Entity
• Ability to diagnose problems quickly and have foresight into potential issues
• A team player, able to contribute at all levels
• High degree of resilience and tenacity. Calm under pressure

Qualifications

• Candidates to be qualified to an A-level standard, or equivalent
• Minimum level 5 GCSE in English and Mathematics