Claims Manager (Contractor & Warranty Claims)

Job description

We a re looking for an experienced and commercially astute Claims Manager to join our growing Claims & Recovery Service.

Reporting to the Head of Claims & Recovery, you wi ll manage construction and building defect claims from investigation through to recovery, working closely with legal advisers, technical specialists and senior stakeholders. You wi ll lead a small specialist team, develop claims strategies, oversee dispute resolution and help maximise financial recovery while protecting Southern Housing's interests.

This is a key leadership role responsible for the operational delivery of high-value contractor, manufacturer and warranty claims across our housing portfolio. You wi ll lead the management of complex and high-risk construction defect claims, driving robust legal strategies that maximise financial recovery while protecting Southern Housing's long-term financial position.

Working closely with legal advisers, technical specialists and senior stakeholders, you wi ll ensure claims are effectively investigated, evidenced, negotiated and resolved to achieve the best possible outcomes for our residents and organisation.

Your day-to-day responsibilities will include:

• Manage a portfolio of high-value contractor and warranty claims.
• Lead the preparation of Pre-Action Protocol submissions and supporting evidence.
• Work with solicitors, experts and contractors to progress claims and disputes.
• Represent Southern Housing in mediation and settlement negotiations.
• Lead and develop Claims Officers and the Evidence & Disputes Officer.
• Monitor financial risk, recovery opportunities and claims performance.
• Produce clear reporting for governance and decision-making.

This role is based in our London (Farringdon Station) office and offers hybrid working as agreed with your Line Manager.

What you'll bring:

• Experience managing construction, warranty, insurance or commercial claims
• Strong knowledge of contract law, building safety legislation and construction contracts (JCT/NEC)
• Understanding of the Building Safety Act, Defective Premises Act and Limitation Act
• Excellent analytical, negotiation and stakeholder management skills
• Leadership experience managing complex workloads and teams
• A relevant professional qualification (Law, RICS, CIOB or similar)

Closing date: 11th November 2026 at 23:59

Shortlisting: from 12th November 2026
Interviews: Week commencing 16th Novemb er 2026

About Us

At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people's lives.

A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.