Change Communications Manager - Legal Aid Agency (Ref: 21017)

Job description

About the job

Job summary

This position is based nationally.

Job description

SIO Change Communications Manager - Legal Aid Agency (FTC 12 Months)

Vacancy Description

The Legal Aid Agency (LAA) is undertaking a major transformation programme to support priorities to rebuild confidence in the criminal justice system and deliver accessible, modern civil, family and administrative justice. Communications are central to the success of this programme.

This is an exciting opportunity for an experienced communications professional to join a high-performing internal and external communications team at a pivotal point. Reporting to the Head of Internal Communications, you will play a key role in shaping and delivering integrated communications to support system recovery and transformation, working closely with the Head of External Communications and the Transformation Comms and Engagement Lead.

We are looking for a collaborative, high-performing communications professional who can operate as a trusted adviser to senior leaders, providing clear, strategic communications in a complex and fast-paced environment.

Job Description

This role bridges internal and external communications, ensuring transformation activity is clearly understood, consistently communicated, and effectively delivered across the LAA and its stakeholders.

You will develop and deliver an integrated communications approach that informs and engages staff, while building understanding, confidence and trust with external audiences including providers, representative bodies and stakeholders. You will ensure a single, consistent transformation narrative runs across all channels.

Key Responsibilities

• Lead the development and delivery of integrated internal and external communications to support transformation and system recovery, aligned to organisational strategies
• Act as a trusted adviser to senior leaders, providing strategic and reactive communications advice in a complex, high-profile environment
• Develop and maintain a clear, consistent transformation narrative that:
• explains how change improves access to justice and system effectiveness
• reflects operational challenges and recovery context
• demonstrates value to staff, providers and the public
• Translate complex transformation activity into clear, practical communications tailored to internal and external audiences
• Plan and deliver communications for key milestones, ensuring activity drives engagement, understanding and adoption of change
• Ensure alignment between internal and external messaging, equipping staff and leaders to confidently engage external stakeholders
• Work closely with LAA and MoJ colleagues to support public-facing communications, with a focus on providers and representative bodies
• Build strong relationships with programme leads and stakeholders to embed communications within delivery plans
• Create high-quality content across channels, including briefings, intranet content, digital and senior leader communications
• Gather and use insight from staff and external stakeholders to inform communications, strengthen feedback loops and support continuous improvement
• Evaluate communications effectiveness and adapt approaches based on evidence, engagement and impact
• Identify risks and issues, and ensure communications support effective programme delivery
• Support business-as-usual communications where required, ensuring transformation activity is integrated and coordinated

Person Specification

Essential Skills and Experience

• Proven experience delivering communications for large-scale organisational change
• Strong understanding of end-to-end communications planning, from strategy through to evaluation
• Excellent ability to translate complex information into clear, accessible and engaging content
• Experience working across internal and external communications, aligning messaging across audiences
• Strong stakeholder management skills, with the ability to advise and influence senior leaders
• Ability to work at pace in a complex environment, exercising sound judgement and prioritising effectively
• Experience using insight, feedback and evaluation to improve communications outcomes
• Strong planning and organisational skills, with the ability to manage competing priorities

Core Behaviours and Approach

• Trusted adviser with the confidence to challenge and influence
• Highly collaborative, building strong relationships across teams and stakeholders
• Proactive, solutions-focused and accountable for delivery
• Comfortable working with ambiguity and creating clarity for others
• Strong judgement and decision-making skills in complex environments
• Committed to continuous improvement and innovation

Desirable

• Familiarity with change management approaches (e.g. Prosci)
• Experience of working in government or within the justice sector

Person specification

Please refer to Job Description

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Delivering at Pace
• Seeing the Big Picture

Technical skills

We'll assess you against these technical skills during the selection process:

• GS Insight

Benefits

Alongside your salary of £42,914, Ministry of Justice contributes £12,432 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• Annual Leave
• Public Holidays
• Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills.

https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : SSCL Recruitment Enquiries Team
• Email : [email protected]
• Telephone : 0345 241 5359

Recruitment team

• Email : [email protected]

Further information

Appointment to the Civil Service is governed by the Civil Service Commission's Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL ([email protected]) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/

https://jobs.justice.gov.uk/careers/JobDetail/21017?entityId=21017

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