Casual Customer Care Advisor - Central

Job description

Position: Causal Customer Care Advisor - Central

Location: Huyton Leisure Centre

Type: Casual zero hour

Hourly Rate: £14.08

Causal Hours will be between: Monday to Friday - 09:00am until 5:30pm

An exciting opportunity has arisen to join Volair's Central Membership Office as a Customer Care Advisor, supporting all Volair clubs across Knowsley in an office-based call centre environment .

As a Customer Care Advisor, you will be the first point of contact for both existing and prospective members. Your responsibilities will include:

• Handling inbound calls, responding to live chat enquiries, and responding to emails
• Resolving a variety of membership queries quickly and professionally
• Providing accurate information on club facilities, programmes, membership options, and payment plans
• Carrying out membership administration using computerised systems
• Supporting customers with bookings and general queries
• Maintaining up-to-date knowledge of Volair's services, promotions, and activities

The ideal candidate will have excellent communication skills, strong IT competence, and experience in customer service or a membership-based environment. Experience using booking systems and handling payments or till operations is also desirable.

Please note: this is office-based call centre environment with incoming/outgoing calls, email, live chat, and administration systems.

Please be aware we reserve the right to close this vacancy early should we receive sufficient applications and closing may be extended dependant on application volume, Short listing from 5th November 2026