Carrier Account Manager,Wireless Technology & Ecosystems

Job description

The Carrier Account Manager provides the key interface between our external and carrier partner device teams and Apple's internal engineering teams to facilitate the testing and technical validation of new hardware and software introduction and key infrastructure projects with carriers.

You will project manage the test and validation cycles and ensure that all issues are prioritised, tracked and reported appropriately within Apple. This role requires you to be highly knowledgeable in wireless technologies ( 5G, LTE, WCDMA, IMS, Wi-Fi, Bluetooth) as you will be discussing the capabilities and limitations of devices. You will need to demonstrate excellent relationship building and project management skills as you will be setting expectations and leading technical discussions with our Carrier partners.

Description

In this role, you will apply your detailed technical knowledge of wireless standards to understand, prioritise issues found during certification test and drive these to resolution.

The role includes the following duties:

• Support and drive the carrier approval of wireless devices

• Report project status, prioritise tasks, escalate to senior management

• Analyse network features and operator requirements and provide feedback to engineering and marketing with regard to complexities and capability

This role will require occasional international travel

Minimum Qualifications

Technical experience working in an OEM or Carrier device team

Proven experience working with multiple stakeholders across different carriers

Degree in Electrical Engineering / Computer Engineering or equivalent

Preferred Qualifications

Seek to tackle everyday problems in innovative ways, with focus on the smallest details that are meaningful to our teams and customers.

Highly motivated and self-directed, with flexibility to switch between multiple tasks