Care Coordinator

Job description

We are proud to provide 'Outstanding' care and be a great place to work.

East Sussex Healthcare NHS Trust provides safe, compassionate and high quality hospital and community care to the half a million people living in East Sussex and those who visit our local area.

We are one of the largest organisations in East Sussex with an annual income of £700 million and we are the only integrated provider of acute and community care in Sussex.

Our extensive health services are provided by over 8,000+ dedicated members of staff working from two acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites across East Sussex, and in people's own homes.

The Care Quality Commission (CQC) rated us as 'Good' overall, and 'Outstanding' for being Caring and Effective. The Conquest Hospital in Hastings and our Community Services were rated 'Outstanding' and Eastbourne DGH was rated 'Good' Our two acute hospitals have Emergency Departments and provide 24 hour a day care, offering a comprehensive range of surgical, medical, outpatient and maternity services, supported by a full range of diagnostic and therapy services.

Job overview

Are you passionate about making a real difference in people's lives? Do you thrive in a role where every day brings fresh opportunities to support patients, families, and professionals working together for better care?

We're looking for a motivated, organised, and compassionate CareCoordinator to join our collective Integrated Community Teams with partner organisations - a dynamic group of clinicians, practitioners, and community partners all dedicated to delivering outstanding, joined-up care.

Main duties of the job

As a Care Coordinator, you'll be at the heart of our multidisciplinary team (MDT), ensuring everyone stays connected and informed. Your role will include:

• Coordinating MDT meetings and streamlining communication
• Supporting proactive, personalised care planning for patients with complex needs
• Working closely with GPs, nurses, therapists, social care, and voluntary sector partners
• Helping the team deliver seamless, patient-centred care across our neighbourhood
• Keeping systems updated and making sure the right information flows to the right people at the right time

Your work will improve outcomes, reduce barriers, and help people stay healthier at home - where they want to be.

We'd love to hear from you if you are:

• A natural organiser with a calm, friendly approach
• Confident using digital systems and managing multiple priorities
• A great communicator who enjoys being a central point of contact
• Someone who values teamwork, compassion, and community
• Keen to grow and develop in a supportive NHS environment

Whether you've worked in healthcare before or you're ready for a new challenge where your skills can shine - we'll give you all the training and encouragement you need.

• Be part of a forward-thinking neighbourhood care model
• Work in a supportive, inclusive team that truly values your contribution
• Opportunities for development and progression
• Make a meaningful impact every single day

Working for our organisation

A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to onsite nurseries. staff restaurants and accommodation.

In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme. Onsite parking is available from only £50 a year.

There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.

Statement on the Use of AI

We value the individuality that each candidate brings to the application process. While we understand that AI tools are widely available, we strongly discourage applicants from using AI-generated content when applying for jobs with us. We believe that your application should reflect your true skills, experiences, and motivations, which are best conveyed through your own words and unique perspective.

Using AI for your application may not accurately represent your knowledge, skills, and experience and may result in a disconnect between your qualifications and our assessment of your application.

We encourage applicants to take the time to thoughtfully complete their applications; by doing so, you allow us to better understand your true potential and ensure a fair and transparent evaluation of your application. Over reliance on AI-generated content may diminish your chance of success.

Detailed job description and main responsibilities

Please see attached the job description

If you have any questions please feel free to get in touch.

Person specification

Qualifications

Essential criteria

• Qualifications Good level of general education including A levels and GCSE or equivalents including functional skills level 2 Evidence of continued professional development to NVQ level 4 in relevant subject or equivalent level of knowledge and experience
• Two-day coaching or motivational interviewing course and the elearning below or complete (or working towards) a PCI accredited course for care coordinators. Personalised care and support planning Shared decision making To have completed or working towards a portfolio of CPD underpinned by the competencies outlined in Competency framework for care co-ordinators

Desirable criteria

• ECDL or alternative IT qualification Healthy weight coach training Person centred approaches

Experience

Essential criteria

• Experience of computerised record systems and data storage / retrieval / analysis More than 3 years' experience of working in health, social care or information and advice, in direct contact with people, families and carers in a paid or voluntary capacity
• Experience Experience of computerised record systems and data storage / retrieval / analysis More than 3 years' experience of working in health, social care or information and advice, in direct contact with people, families and carers in a paid or voluntary capacity Working with multi-disciplinary teams Delivering services to vulnerable clients with long term conditions and/or mental health conditions

Desirable criteria

• NHS administration experience in a similar post. Use of SystmOne

Skills

Essential criteria

• Good communication skills to communicate effectively with customers, careers, specialist services and colleagues verbally and in writing. Good keyboard and IT skills including knowledge of Microsoft Office - Word, Excel and Outlook
• Ability to identify, coordinate and organise health and social care support within required timescales using negotiation and motivational skill to promote health. Knowledge of legislation relevant to Health and Social Care. Knowledge of safeguarding vulnerable adults' policies and procedures
• Excellent interpersonal skills and diplomatic when dealing with sensitive matters Able to use initiative, with ability to meet conflicting deadlines, prioritise effectively and manage own workload Demonstrate an ability to undertake duties with a degree of autonomy and accountability Effective working as individual but also as part of larger team
• Willingness to undertake training to develop within the role Strong organisational skills, with ability to plan; prioritise; monitor progress; produce reports; identify gaps in services and opportunities for development
• Reliable work record. Organised, flexible and adaptive approach to managing workloads. Evidence that personal behaviour reflects Trust values Ability to travel independently between Trust sites in a timely and efficient manner as required in post

Desirable criteria

• Medical terminology

Patients come first at East Sussex Healthcare NHS Trust.

Our vision is to be:

• The healthcare provider of first choice for the people of East Sussex.

Our mission is to:

• Deliver better health outcomes and an excellent experience for everyone we provide with healthcare services.

Our strategic objectives are to:

• Improve quality and clinical outcomes by ensuring that safe patient care is our highest priority.
• Play a leading role in local partnerships to meet the needs of our local population and improve and enhance patients' experiences.
• Use our resources efficiently and effectively for the benefit of our patients and their care to ensure our services are clinically, operationally and financially sustainable.

Our aims are that all services delivered by the Trust are:

• Safe
• Effective
• Caring
• Responsive and
• Well led

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