(**) Cardiothoracic Surgery - Patient Pathway Coordinator

Job description

Mid and South Essex NHS Foundation Trust is the only acute hospital provider in the Mid and South Essex Integrated Care System (ICS), which is a system of health and care partners working together for our local population.

Within Mid and South Essex there are 149 GP practices, operating from over 200 sites, forming 27 Primary Care Networks and one Ambulance Trust. There are also three main community and mental health service providers who work together through a community collaborative.

We collaborate with other valuable partners, including three Healthwatch organisations, nine voluntary and community sector organisations and three top tier local authorities, with seven district, borough and city councils, as well as our local universities.

Job overview

The post holder will be responsible for the day-to-day administration of the Cardiothoracic Surgery department based in the CTC. This includes booking new and follow up appointments, maintaining clinic templates, managing partial booking lists and surgical waiting lists. This will involve taking responsibility of processing referrals and ensuring the accurate booking and recording of patient data. You will be required to co-ordinate patient details and keep up to date information on the status of these patients ensuring they are meeting the 18-week referral/ Cancer Targets to treatment guidelines.

The post holder will also be required to provide other administrative support within the Cardiothoracic Surgery department and the CTC including Cardiology as required to meet the demands of the service.

***Please note we are unable to sponsor this role***

Main duties of the job

Provide comprehensive administrative support to the service, ensuring referrals are processed accurately and recorded in a timely manner. Coordinate outpatient appointments, maintain clinic templates, and organise clinic and pre-assessment schedules to support efficient patient pathways.

Manage and validate waiting lists in line with RTT and Cancer targets, supporting the timely booking of elective procedures and inter-hospital transfer patients. Maintain accurate patient records on EPR systems, update PTLs and Cancer 360, and provide regular reports on waiting times and service performance.

Act as a key point of contact for patients, clinicians, and external organisations, handling telephone and email enquiries, arranging patient transport and interpreter services where required, and ensuring clinic correspondence is completed and distributed appropriately.

Support the wider administrative function through filing, post management, meeting attendance, and providing flexible cover to meet service needs.

Working for our organisation

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

Detailed job description and main responsibilities

Are you looking for an exciting new role using your unique qualities, then we want to hear from you.

For full details about this varied and rewarding role, please see attached job description.

We look forward to your application.

Person specification

Qualifications

Essential criteria

• Good standard of literacy and numeracy at GCSE or equivalent

Experience

Essential criteria

• Strong written communication
• Experience of working with IT Microsoft Office Packages

Desirable criteria

• Experience of working within the NHS
• Administration Experience

Please be aware as per the new Immigration guidelines we cannot sponsor candidates with a salary (full time or pro Rata) under the current minimum threshold.

Please note, the selection processes at Mid and South Essex NHS Foundation Trust are in place to ensure we recruit candidates with the right skills and values, please be advised that the use of AI in applications are monitored. We remain vigilant against candidates who misuse these tools to generate an application that doesn't accurately reflect their skills, and you will be required to declare on your application if AI has been used before submitting your application.

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