Cardiology Receptionist/ Administrator

Job description

Job summary

You will be joining a friendly Team within Cardiology Diagnostics. Our Department covers 3 Hospitals and 2 community diagnostic centres and whilst your base hospital will be at the Kent & Canterbury Hospital you'll also be working alongside our colleagues at the Queen Elizabeth The Queen Mother Hospital and William Harvey Hospital. There will be expectation to also rotate to William Harvey site once training has been completed.

Our Mission is to continually provide excellent customer service and care to all of our patients who attend for Diagnostic Investigations, and to be that friendly face that greats them into the department and to be understanding of their needs. If this sounds like you then we would love to hear from you.

PLEASE NOTE - PREVIOUS APPLICANTS NEED NOT APPLY

PLEASE NOTE - WE CANNOT OFFER VISA SPONSORSHIP FOR THIS ROLE. If you hold a Graduate/Post Study work visa, you will only be able to work this role fixed term until the expiry date of your visa.

Main duties of the job

o To appoint outpatients from GP for appropriate investigations in order of clinical need and within waiting time targets. Maintain database and generate a letter to patient.o To appoint outpatients from internal referrals for appropriate investigations in order of clinical need and within the Target wait times. Maintain database and generate a letter to patient. ? o Maintain a waiting list of patients waiting for investigations, who can't be appointed straight away.

o Appoint extra clinics to help bring the waiting times down to be acceptable level.

o Upon discharge, to validate all written and electronic tracking steps.

o To alert the departmentco-ordinator of any missing data or poor-quality issues, which you feel require following up.o Ensure that all speciality referrals are followed up correctly and urgent referral are given priority.o Photocopying as required.o Promptly answering telephone enquiries and if necessary transferring calls to an appropriatemember of staff.o Use Allscripts Patient Administration System (PAS) and Sunrise to check and update patient details as required. It is extremely important that changes of address and GP are correctly recorded.o To undertake other clerical duties as required, appropriate to the grading.

About us

We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.

Job description

Job responsibilities

Please scroll down to access the full Job Description and Person Specification located in Documents to download.

If you have further queries please dont hesitate to contact the line manager using the contact details below.

Job description
Job responsibilities

Please scroll down to access the full Job Description and Person Specification located in Documents to download.

If you have further queries please dont hesitate to contact the line manager using the contact details below.

Person Specification

Qualifications

Essential

• English and Maths Grade C or equivalent

Desirable

• Experience with Allscripts PAS & Sunrise

Skills & Experience

Essential

• Computer literate Microsoft Packages
• Able to work as a member of a team and on your own
• Must have good communication skills
• Able to work under pressure.

Desirable

• Experience with Allscripts PAS & Sunrise

Governance

Essential

• The Post holder must maintain the confidentiality of information about patients, staff and other health service business in accordance with Trust Policy.

Personal & Professional Attributes

Essential

• Previous experience working with the public

Other Requirements

Essential

• To be aware of and adhere to the Trust's Vision, Mission and Values.

Person Specification
Qualifications

Essential

• English and Maths Grade C or equivalent

Desirable

• Experience with Allscripts PAS & Sunrise

Skills & Experience

Essential

• Computer literate Microsoft Packages
• Able to work as a member of a team and on your own
• Must have good communication skills
• Able to work under pressure.

Desirable

• Experience with Allscripts PAS & Sunrise

Governance

Essential

• The Post holder must maintain the confidentiality of information about patients, staff and other health service business in accordance with Trust Policy.

Personal & Professional Attributes

Essential

• Previous experience working with the public

Other Requirements

Essential

• To be aware of and adhere to the Trust's Vision, Mission and Values.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East Kent Hospitals University NHS Foundation Trust
Address

Kent and Canterbury

Ethelbert Road

Canterbury

CT1 3NG

United Kingdom

Employer's website