Cancer Support Worker

Job description

Detailed job description and main responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification:

• Triage incoming calls, using a risk assessment framework and initiate appropriate response according to protocols and individual pathways, using good communication skills, basic clinical awareness and appropriate tools and procedures, liaising as appropriate when non routine and refer complex decisions to the team for assessment and review.
• Provide basic telephone advice and refer on or sign-post to other sources of support.
• Coordinate the necessary assessments, appointments or investigations to fast track people back into the system if required.
• Demonstrate the ability to recognise and respond appropriately when faced with a sudden deterioration or an emergency situation, alerting the team or enabling rapid response as appropriate

Person specification

EDUCATION AND QUALIFICATIONS

Essential criteria

• GCSE English Language and Mathematics (Grades A-C) or equivalent
• NVQ3 or care certificate

Desirable criteria

• Evidence of continued role development
• Willingness to undertake learning and development courses
• NVQ4 • plus additional training to diploma level equivalent, or equivalent through short courses

RELEVANT EXPERIENCE AND KNOWLEDGE

Essential criteria

• Relevant health or social care experience at AfC Band 2 or 3 or equivalent
• Experience of multiprofessional working
• Experience in the use of data management
• Evidence of good communications skills
• Understanding of personcentred care
• Understanding of the health and social care environment
• Experience of coach/teaching patients and carers

Desirable criteria

• Understanding of Cancer Support services across the UK.
• Experience in coordinating a patient workload
• Awareness of Improving Outcomes: A Strategy for Cancer and other national cancer policies
• Knowledge of relevant cancer treatments, interventions and terminology

SKILLS AND ABILITY

Essential criteria

• IT skills
• Able to use own initiative
• Effective organisation skills
• Ability to communicate both verbally and non verbally on a daily basis with people at all levels

Desirable criteria

• European Computer Driving Licence or equivalent

The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities.

As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve.

Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. We advise you to submit your application as early as possible to prevent disappointment. Please ensure your information is accurate to avoid errors with processing your application

All applicants will be contacted by email to the address supplied on your application. Applicants are advised to check their email accounts regularly and to ensure that email filters are set to allow our emails.

Flu Vaccination - What We Expect of our Staff

At The Royal Marsden we have an immune compromised patient population who we must protect as much as we can against the flu virus. Each year, seasonal flu affects thousands of people in the UK. Occurring mainly in winter, it is an infectious respiratory disease capable of producing symptoms ranging from those similar to a common cold, through to very severe or even fatal disease.

The wellbeing of our staff and patients is of the upmost importance to us, and it is the expectation of The Royal Marsden that all patient-facing staff have an annual flu vaccination, provided free of charge by the Trust.

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