Business Systems and Data Quality Officer

Job description

Description

We are committed to the development of our workforce. This position is only available to applicants who already work for Surrey County Council. We thank you for your interest in our roles and would encourage you to review our vacancies which are open to all.

This permanent role has a starting salary of £34,660 per annum, based on a 36 hour working week.

We are excited to be hiring a new Business Systems and Data Quality Officer to join our Business Systems and Digital Team. As a Systems Officer, you will support the implementation and maintenance of business systems, collaborate with colleagues to improve digital processes and provide technical expertise across departments.

In this role, you will help ensure our Adult Social Care systems are reliable, easy to use and support staff to record and access the information they need. Your work will help colleagues deliver effective services and contribute to better experiences and outcomes for Surrey residents.

We support hybrid working with the right balance. We come together in person at least once a week, with additional in-person days as required by our roles and support working from home the rest of the time.

Our Offer to You

• 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service
• Option to buy up to 10 days of additional annual leave
• A generous local government salary related pension
• Up to 5 days of carer's leave and 2 paid volunteering days per year
• Paternity, adoption and dependents leave
• An Employee Assistance Programme (EAP) to support health and wellbeing
• Learning and development hub where you can access a wealth of resources
• Wellbeing and lifestyle discounts including gym, travel, and shopping
• A chance to make a real difference to the lives of our residents.

About the team

The purpose of the Business Systems and Digital Team is to ensure that the digital systems used in Adult Social Care work well, are easy to use, and help staff do their jobs efficiently. We support staff with training and guidance so they can record the right information at the right time. We are always looking for ways to improve our systems and how we work, to better serve Surrey residents.

About The Role

Join the Business Systems and Digital Team within the Adults, Wellbeing & Health Partnerships directorate - a supportive, forward-thinking team focused on improving systems and ways of working. This is a fantastic opportunity to grow your IT and technical skills, explore data and digital analysis, and contribute to a team that thrives on solving problems and developing practical, creative solutions.

We are looking for someone who shares our commitment to improving services for residents and who brings a collaborative, curious and solution-focused approach. You will listen to others, communicate clearly, take ownership of tasks and be motivated by making systems easier and more effective for the people who use them.

On a typical day, you will help ensure our systems run smoothly, respond to queries about user access and system functionality, and work with colleagues to resolve issues. During test cycles, you will collaborate with the development team to support testing and contribute to system improvements. You will also create and maintain user guides, internal documentation and SharePoint content, as well as support user training for new processes and system enhancements.

This role focuses on maintaining and advancing our Adult Social Care sourcing systems and supporting third-party applications. By doing so, you will help provide tailored solutions to meet the needs of our residents and enhance the care provided. Your work will help support good value for money through commissioned services.

Your Application

To be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours:

• Experience using IT systems and digital tools, including supporting users and working with platforms such as SharePoint.
• A working knowledge of the different stages of managing and improving systems.
• Ability to analyse information, feedback or data, identify issues and develop practical, creative solutions that improve ways of working.
• Strong communication skills, including producing clear, concise documentation and user guidance, and explaining systems, processes or new ways of working to different audience.
• Experience of building positive relationships, understanding stakeholder needs and working across teams to achieve shared goals.
• A commitment to service improvement, delivering user-focused outcomes and supporting value for money through commissioned services.

To apply, we request that you submit a CV and you will be asked the following 4 questions:

1. Please describe your experience in supporting systems, including specific examples that demonstrate your involvement across different stages of the system development lifecycle (e.g., requirements gathering, testing, implementation, maintenance, and improvement).
2. Give an example of working with different stakeholders to achieve a goal. How did you build relationships and keep everyone involved?
3. Describe a situation where you had to take initiative without being asked. What was the result?
4. Have you ever identified a way to improve a system or process? What steps did you take to implement the change?

Before submitting your application, we recommend you read the job description & our Life at Surrey handbook to get an insight into working at Surrey.

The job advert closes at 23:59 on 24/09/2026 with interviews planned during the week commencing 28/09/2026.

We look forward to receiving your application, please click on the apply online button below to submit.

Contact Us

Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. Please contact Karen McGregor by email.

Local Government Organisation (LGR)

Surrey County Council is undergoing Local Government Reorganisation and will move to new authorities in April 2027. This role is currently employed by Surrey County Council and will remain so until then. If you are employed by Surrey County Council on 1 April 2027, your employment will transfer under TUPE arrangements to one of the new councils, with your current terms and conditions protected. The provisional allocation for this post is East Surrey Council, subject to final confirmation through the wider transition process later this year. Please see more information here: Information for applicants on Local Government Reorganisation - Surrey County Council

Our Commitment

We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview.

Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.

Files to download

• Business Systems & Data Quality Officer - Job Description (PDF)

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