Business Support Senior Administrator

Job description

Job summary

Join Our Team!If you are someone who thrives on keeping thingsrunning smoothly, loves being the friendly face people rely on, and takes pridein organised, accurate work, this role will suit you perfectly!

We are seeking a proactive and highlyorganised Business Support Senior Administrator to join our friendly team basedat our Torbay site at the Annexe, Torbay Hospital. This pivotal role providesessential administrative and customer facingsupport to our MERs pathway, helping to ensure the smooth, efficient, andprofessional running of the service each day.

You will work closely with your businesssupport colleagues, frontline clinicians, and Psychiatry Consultants,delivering collaborative, accurate, and reliable secretarial and administrativesupport across the team.

This is a permanent full time positionworking 37.5 hours per week.

Main duties of the job

Diary Management

Use of electronic systems

Preparation of electronic and paper files

Producing letters and reports

Assisting with reporting and compilation of data

Processing of incoming correspondence

Providing excellent customer service by responding to face to face andtelephone queries in a timely and accurate way

Support to clinical team members

General administrative tasks

About us

About us

At Children and Family Health Devon, we are dedicated toimproving the physical and mental health of children and young people acrossDevon and Torbay. We aim to create an environment where children and youngpeople can thrive and are committed to reducing health inequalities andproviding specialised support, empowering them to lead healthy, fulfillinglives.

Our children andyoung people say

We would like thepeople who work for Children and Family Health Devon to be understanding,patient and respectful. They should be trustworthy and make us feel safe andcomfortable. It is important that they use their skills and experience tolisten carefully in a non-patronising and non-judgemental way. When staff arepositive and friendly, they help to create an environment that is informal andwithout pressure.

Who we are

We are an alliance of NHS organisations led by DevonPartnership Trust in partnership with Torbay and South Devon NHS FoundationTrust. We are a group of professionals including psychologists, psychiatrists,occupational therapists, speech and language therapists, physiotherapists,nurses and many other professions.

Join us inbeautiful Devon

With access to moors, sea and cities, there are plenty ofopportunities to enjoy Devon. Whether you enjoy spending time in the culturalhub of Exeter, exploring the Jurassic coastline or discovering the worldsurfing reserve in North Devon there really is something for everyone.

Job description

Job responsibilities

Fulldetails can be found on the attached Job Description/Person Specification.Please refer to your suitability to the post in your supporting informationfrom the role requirements or person specification.

Informationregarding the Managing Mood, Emotions and Relationships (MERS) Pathway can befound on the Children and Family Health Devon website here:Our Pathways -Children and Family Health Devon

Job description
Job responsibilities

Fulldetails can be found on the attached Job Description/Person Specification.Please refer to your suitability to the post in your supporting informationfrom the role requirements or person specification.

Informationregarding the Managing Mood, Emotions and Relationships (MERS) Pathway can befound on the Children and Family Health Devon website here:Our Pathways -Children and Family Health Devon

Person Specification

Qualifications

Essential

• Good general education eg GCSEs or equivalent

Desirable

• NVQ level 3 Business Administration or equivalent experience.

Experience

Essential

• Computer Literate
• Good working knowledge of Microsoft Office packages including Outlook, Word, Excel.
• Willing to undertake training relevant to the post.
• Clerical, administrative or reception experience (minimum 1 year).

Desirable

• Good knowledge of a wide range of office procedures.
• Clerical, administrative or reception experience (minimum 2 years).
• Experience within a customer care, healthcare, education or social care setting.

Specific Skills

Essential

• Effective interpersonal, organisational and communication skills.
• Ability to communicate clearly with a wide variety of colleagues and service users, both verbally and in writing.
• Good planning and organisational skills and ability to meet deadlines. Ability to prioritise and manage workload within a busy environment.

Desirable

• Ability to support and advise lower banded staff.
• Ability to delegate tasks.
• Minute taking.
• Interested/enthusiastic about working within our services.

Person Specification
Qualifications

Essential

• Good general education eg GCSEs or equivalent

Desirable

• NVQ level 3 Business Administration or equivalent experience.

Experience

Essential

• Computer Literate
• Good working knowledge of Microsoft Office packages including Outlook, Word, Excel.
• Willing to undertake training relevant to the post.
• Clerical, administrative or reception experience (minimum 1 year).

Desirable

• Good knowledge of a wide range of office procedures.
• Clerical, administrative or reception experience (minimum 2 years).
• Experience within a customer care, healthcare, education or social care setting.

Specific Skills

Essential

• Effective interpersonal, organisational and communication skills.
• Ability to communicate clearly with a wide variety of colleagues and service users, both verbally and in writing.
• Good planning and organisational skills and ability to meet deadlines. Ability to prioritise and manage workload within a busy environment.

Desirable

• Ability to support and advise lower banded staff.
• Ability to delegate tasks.
• Minute taking.
• Interested/enthusiastic about working within our services.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Devon Partnership NHS Trust
Address

CFHD

Torbay CAMHS

187 Newton Road

Torquay

Devon

TQ2 7BA

United Kingdom

Employer's website