Business Support Reception and Administration

Job description

Job Description

This is a fantastic opportunity for a proactive individual, who enjoys working in a busy, fast paced environment, to join us as we implement our organisational strategy, values and culture.

The post holder will provide a consistent reception, attendance and administrative support function. The role receives and routes general enquiries, prepares approved information and recruitment packs, and provides event and office administration.

The role also includes routine organisational ordering and petty-cash administration, day-to-day IT and SharePoint support, administrative support for the Business Support Lead, onsite health and safety monitoring, and limited medication support.

Key qualification, skills and experience
• Maths and English at Level 2 (GCSE grade C/4 or equivalent)
• Professional, welcoming and customer-focused approach.
• Calm, reliable and resilient when dealing with a busy reception and competing demands.
• Flexible and adaptable, with the ability to respond positively to changing or reactive priorities.
• Uses initiative while recognising when matters need to be referred or escalated.
• Committed to inclusion, safeguarding and high standards of service.
• Strong administrative experience in a busy office, reception or customer-service environment.
• Experience of providing high-quality front-of-house and customer service by telephone, email and in person.
• Experience of maintaining accurate records, trackers, files and confidential information.
• Experience of managing a varied workload with frequent interruptions and changing priorities.
• Good working knowledge of Microsoft Office and confidence using digital systems for records, communication and administration.
• Understanding of confidentiality, data protection and the need to handle personal information appropriately.
• Excellent organisational and time-management skills, with the ability to multitask effectively.
• Ability to prioritise and reprioritise work quickly while maintaining accuracy and meeting deadlines.

How to apply

Please visit our website https://stepintolearning.org.uk/vacancies/ you will find the job description and person specification. Complete the online application form and submit to [email protected], detailing your experience and highlighting the skills and attributes you would bring to the role.

Closing date of application 4th September 2026. Interviews will take place week commencing 14th September 2026 and you will be notified if you have been shortlisted or not.

We offer a competitive salary package, a generous pension and holiday scheme. We also offer a range of other benefits, including ongoing development opportunities.

Step into Learning are committed to safeguarding and promoting the welfare of all learners and expects their employees to share this commitment. The successful candidate will be subject to a Disclosure and Barring Service (DBS) check. We are committed to creating an inclusive working environment, where diversity is valued and there is equality of opportunity. We therefore welcome applications from all sections of the community, and we offer a range of benefits to encourage a work life balance.

This is not a Cornwall Council vacancy therefore please contact the organisation direct for further information.

Organisation address: The Orchard Centre, Blind Hole, Market Street, Launceston, PL15 8AU

Contact detail:Lucy Muldowney

Email:[email protected]

Website:https://stepintolearning.org.uk/vacancies/