Business Support Officer

Job description

Detailed job description and main responsibilities

Please refer to Job description and person specification for outline of skills, knowledge and experience required.

Successful applicants will be required to demonstrate alignment with the Trust's values - Accountability, Inclusion, Compassion, and Empowerment, alongside fulfilling the duties detailed in the attached Job Description and Person Specification

Person specification

Education/Qualification

Essential criteria

• Good general standard of education at GCSE level (Grade AC/ 9 - 7) including English and Mathematics or equivalent Level 2 qualification(s)
• Educated to diploma level or equivalent level combination of NVQ 3 education, short courses, and experience
• ECDL/Microsoft or equivalent

Desirable criteria

• Secretarial qualification
• PRINCE 2 qualified or equivalent Project Methodology Experience
• Evidence of continuing professional development

Experience

Essential criteria

• Experience of working with the general public in a customer or client-facing role
• Experience of inputting to databases, spreadsheets and/or other IT Systems and business applications used in the office environment (MS Office products)
• Experience of using patient administration systems
• Experience of dealing with enquiries from the public and partner organisations
• Experience of prioritising workload to meet conflicting demands
• Experience of working in a team
• Experience of organising meetings and events including speakers
• Experience of publisher as well as utilising scanner and colour printer for OHP's etc

Desirable criteria

• Ability to control and monitor the quality of business and project deliverables through promoting and measuring against best practice standards
• Excellent administrative skills and computer literacy
• Ability to organise own time and work whilst also meeting AF IV AF/IV 7 priorities
• Excellent interpersonal skills and abilities with ability to cope in stressful situations
• Experience of supporting organisational development programmes
• Has demonstrable experience of effective partnership working with other organisations, preferably a mix of public, private, and voluntary sector

Skills and Knowledge

Essential criteria

• Understanding of patient pathways and medical terminology in own area of work
• Working knowledge of Patient Information Systems, e.g., RiO, SystmOne or EMIS
• Excellent organisational and administrative skills and the ability to set up office systems and monitor review and implement changes to existing working practices
• Proven ability to balance competing and often conflicting demands for resources, in order to achieve local and corporate objectives
• Understands the need for confidentiality, including electronic information
• Understands the need for confidentiality, including electronic information
• Competent in the use of MS Word, Excel, PowerPoint, Scheduler and Outlook (or similar application)
• Able to demonstrate excellence in Customer Service

Desirable criteria

• Knowledge Office 365
• Experience of working in an environment requiring an awareness of safeguarding children and vulnerable adults

We review all applications carefully to ensure fairness and verify references. At interview, you will be asked about your experience, so be honest and ensure all information is accurate. The use of AI during interviews is not permitted.

If you use AI or other tools to support your application, it must reflect your own skills, knowledge, and experience. Supporting information should be in your own words and include your personal insights. AI can assist with drafting but may produce generic or inaccurate content. Applications that rely heavily on AI may lack authenticity and reduce your chances of success.

Due to high application volumes, this vacancy may close early. Please apply promptly if you meet the Person Specification. Only candidates who clearly demonstrate how they meet the criteria will be shortlisted. Interview details will be emailed after the closing date - please check your inbox regularly.

CLCH Trust does not recommend relying solely on AI when completing your application.

CLCH Commitment to Equality, Diversity, and Inclusion

CLCH is proud to be a Disability Confident Committed employer. We believe that a diverse and inclusive workforce is essential for providing exceptional patient care. We are dedicated to attracting and retaining talent from all backgrounds, including ethnic minorities, the LGBTQ+ community, and people with disabilities.

As a Disability Confident employer, we pledge to:
• Guarantee an interview to all disabled applicants who meet the essential criteria for a role.
• Provide reasonable adjustments to support diverse needs throughout the recruitment and employment process.
• Challenge misconceptions about disability and foster an inclusive culture for everyone.

We are committed to building a workplace where all staff feel valued and have the opportunity to thrive. Simply let us know how we can support you.

Learn more about our equal opportunities policy on our website: Equal opportunities: Central London Community Healthcare NHS Trust