Business Support Officer - ACE

Job description

About the Team

ACE - Adoption Central England is the Regional Adoption Agency for:

Coventry, Solihull, Herefordshire, Worcestershire, and Warwickshire, we have a base in each of the 5 local authorities

About the Role

If you're looking to join a dynamic team, possess strong multi-tasking skills, and enjoy a challenging and rewarding role, this could be the perfect opportunity for you.

Salary £25,583 - £25,989

Full time (part time considered) permanent

This post can be based in any of the 5 local authorities dependant on the successful candidate

Working in a varied and dynamic environment, you will need to be highly organised, with a positive, proactive, and flexible approach to managing workloads and meeting competing priorities and tight deadlines. You will be able to work effectively as part of a team while also demonstrating the ability to work independently, prioritise your own workload, and maintain discretion and confidentiality at all times.

The purpose of this role is to provide high-quality business administration support to ACE Social Workers and Managers, ensuring the smooth and efficient delivery of administrative services.

You will possess excellent keyboard and IT skills and be highly proficient in Microsoft 365 applications, particularly Word, Excel, and Microsoft Teams. Strong literacy, numeracy, and administrative skills are essential, together with the ability to analyse information and respond to queries accurately and efficiently.

The role involves regular telephone and email contact when responding to service requests. As such, excellent verbal and written communication skills are essential, enabling you to communicate effectively with a wide range of stakeholders and to ensure that outcomes, actions, and resolutions are recorded clearly, accurately, and professionally using our in-house systems.

Key Requirements

Essential Skills and Experience

• Strong organisational skills with the ability to manage multiple tasks and meet tight deadlines.
• Positive, flexible, and proactive approach to work.
• Ability to work effectively as part of a team and independently.
• Excellent prioritisation and time management skills.
• Ability to maintain confidentiality and exercise discretion at all times.
• Strong business administration experience and skills.

IT and Technical Skills

• Excellent keyboard and data entry skills.
• High level of proficiency in Microsoft 365 applications, particularly:
• Microsoft Word
• Microsoft Excel
• Microsoft Teams

Communication Skills

• Excellent verbal communication skills.
• Strong written communication skills.
• Confidence in handling telephone enquiries and service requests.
• Ability to communicate effectively with customers, social workers, managers, and colleagues across the local authority.
• Ability to accurately record outcomes, actions, and resolutions.

Analytical and Problem-Solving Skills

• Strong literacy and numeracy skills.
• Ability to analyse information and interpret data.
• Ability to resolve routine queries accurately and efficiently.
• Good attention to detail and accuracy.

Role-Specific Requirements

• Provide high-quality business administration support to ACE Social Workers and Managers.
• Respond to service requests in a professional and timely manner.
• Support incident management processes.
• Work effectively in a busy, customer-focused environment.

Core Competencies

• Customer focus
• Teamwork and collaboration
• Initiative and self-management
• Accuracy and attention to detail
• Professionalism and confidentiality
• Adaptability and resilience under pressure

For further information please see the Job Description and Person Specification.

Working for Warwickshire - This is the difference you make

Warwickshire County Council is a place where everyone feels valued, included, safe, supported, and welcome. Our people are at the heart of this vision, you could be one of them!

At Warwickshire County Council we are committed to ensuring Warwickshire's economy is vibrant and supported by the right jobs, training, skills and infrastructure. Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best.

Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants. To find out more please visit: Warwickshire Pension Fund homepage - Warwickshire Pension Fund '

The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform.

Click here to view the benefits at Warwickshire County Council.

Additional Information

Warwickshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. Please be advised successful applicants will be subject to a range of pre-engagement checks, including a relevant Disclosure and Barring Service check (DBS). In accordance with the DBS code of practice and our own policy, should an individual have a declared criminal offence an individual assessment will be completed. Warwickshire County Council adheres to the Rehabilitation of Offenders Act 1974.

The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.

For further discussion or information about the role please contact:

Ann Gill, Business Support Manager - [email protected]

Closing date: 14 September 2026
Interview date: 24 th September

Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contact [email protected] and we will make every effort to meet your specific requirements.

Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce. See more