Business Support Assistant

Job description

Bsiness Spport Assistant

Fixed Term, Fll Time

£5,959 per annm

Location: Basildon

Working Style: Anywhere worker

This vacancy is available as a fixed term, 37 hors per week contract for p to 6 months.

Please note that visa sponsorship is not available for this role. Applicants mst have a crrent, nrestricted right to work in the K.

Looking for a role where yor contribtion conts and yor development is encoraged from day one? Joining Essex Conty Concil as a Bsiness Spport Assistant gives yo the chance to bild valable skills, work with friendly colleages, and be part of a team that helps keep vital services rnning across the conty. Whether yo're starting yor career, retrning to work, or looking for a role where yo can make a real impact, this is a great opportnity to develop, learn and be part of something meaningfl.

The Opportnity

Essex Conty Concil (ECC) is one of the largest and most dynamic local athorities in the K and is ndergoing significant transformational change to frther enhance cstomer focs, service and delivery. As part of this, the Bsiness Spport team will work in specialised Bsiness Centre Spport Teams and Service Spport Teams to promote specialised knowledge and improved service and efficiencies.

This is an Anywhere Worker position, offering a blend of remote and office-based working. Yo'll be expected to attend the office at Basildon p to five days per week, depending on bsiness need. On days where fll-time office attendance isn't reqired, remote working will apply. There may also be occasional travel to other ECC offices dring the contract.

The Role

As a Bsiness Spport Assistant, yo'll join a friendly and collaborative team that plays a vital role in keeping services rnning smoothly. This is a varied and rewarding position where yo'll se yor strengths, grow yor confidence, and develop new skills within a spportive environment.

Yor day-to-day work will inclde tasks sch as word processing, minte taking, data entry, pdating databases, call handling, managing shared inboxes and ensring information is accrate and well organised. Yo'll become a trsted point of contact for colleages and stakeholders, sing strong commnication skills to respond professionally to qeries and bild positive working relationships across the organisation.

Yo'll spport a range of on-site and reception activities, acting as a welcoming and reliable presence for staff, visitors and cstomers. This will inclde handling enqiries, spporting reception dties, managing petty cash and helping ensre the site rns efficiently.

De to the changing demands of the service, yo will be reqired to ndertake a range of additional or alternative dties. These inclde spporting other teams, carrying ot varied administrative tasks, or assisting with on-site responsibilities as needed. A flexible approach will ensre that operational reqirements are met efficiently.

Yo'll be encoraged to take ownership of yor workload, develop strong organisational skills and gain valable experience with key systems, processes and bsiness procedres. Yo'll be part of a team that vales teamwork, spports development and recognises achievement.

Abot Yo

We're looking for someone who is:

Organised, with strong attention to detail

Friendly and approachable, with clear and confident commnication skills

Motivated to provide high-qality spport

Adaptable, able to handle a range of tasks and changing priorities

Keen to learn, develop new skills and grow within the role

This is an excellent opportnity if yo enjoy working with people, appreciate variety, and want to be part of a role that offers a geninely rewarding experience.

To read more abot or bsiness area, please visit: Corporate Services

Accontabilities

Providing high qality, efficient and effective Bsiness Spport services to internal cstomers within agreed timescales and SLAs.

Responding to cstomer reqests and qeries in a timely and efficient way.

Acting as a professional representative of the Bsiness Spport service at a local level, dealing with cstomers via telephone calls personally or redirecting in line with Essex cstomer standards.

Providing high qality self-directed clerical spport, checking own work and proactively looking to raise standards.

Maintaining confidential records according to Essex Conty Concil policy and gidance.

Providing spport to the team or service with the organisation of events, conferences and workshops to ensre high qality events.

Providing spport across the team or service in dealing with correspondence, providing meeting spport in terms of docmentation and finance spport in all aspects of docmentation processing, in a timely, consistent and professional manner.

Sharing knowledge and good practice with colleages and highlighting more efficient ways of delivering cstomer service.

Work effectively across onsite and remote settings, providing on-site spport when reqired.

Specific individal and shared targets and objectives are defined annally within the performance management framework.

Actively participates in training and spports cross-skilling to ensre flexibility and continity of service.

The Experience Yo Will Bring

Edcated to RQF Level (GCSE) inclding maths and English or an eqivalent vocational qalification or eqivalent demonstrable experience.

Evidence of the ability to develop skills and knowledge in role.

Demonstrable experience and competence of MS Office applications and their practical application.

Ability to se compterised systems with a high level of speed and accracy.

Previos experience of managing electronic or hard copy filing systems.

Ability to commnicate in a manner which is easily nderstood and tailored to meet the needs of the adience.

Experience of dealing with sensitive and/or personal information in accordance with GDPR reqirements.

Ability to think of improved ways of working and open to new practices and responsive to change.

Ability to take ownership of work and flfil agreed commitments, checking work for accracy.

Demonstrable ability to deliver effective cstomer service.

Why Essex?

As one of the largest and most dynamic K local athorities, Essex offers a stimlating pblic service environment. Covering over 1,4 sqare miles and serving 1.8 million residents, we're committed to transformational change and delivering better qality at lower cost. Recognised in the top three of the latest IMPOWER index for prodctivity, we ensre everyone matters in Everyone's Essex. With flexible working options and a focs on innovation, whether yo are looking to develop yor career or contribte to the local commnity, Essex is the ideal place for yo.

In March 6, the Government annonced that concils in Greater Essex will be reorganised into five new nitary athorities from April 8. In addition to this, Greater Essex has been accepted on to the devoltion priority programme, where we will work towards establishing a Mayoral Combined Conty Athority. Yo can read more abot these changes, and what this may mean for this role, on or careers site.

Essex Conty Concil is prod to be a Disability Confident Leader. We're committed to interview all disabled applicants who choose to apply nder or Job Interview Scheme if they meet the minimm reqirements of the job. Please speak to or Recriters if yo reqire any reasonable adjstments dring the process. We're also committed to interview all veterans and care leavers, who meet the minimm reqirements of the role for which they are applying.

Once yo've secred yor role within Essex Conty Concil yo will receive many great employee benefits, inclding spport for npaid carers and flexible working arrangements to accommodate their needs.

At Essex Conty Concil, we vale integrity and ethical behavior. We kindly ask that yo embrace or code of condct and the Nolan principles, inclding throghot the recritment process. Yor commitment to these standards helps s maintain a positive and respectfl workplace for everyone.

Essex Conty Concil is committed to safegarding and promoting the welfare of children and vlnerable adlts, and expects all employees and volnteers to share this commitment.

If yo wold like to be kept p to date on other relevant opportnities, blogs, news, events and indstry related news at Essex Conty Concil, please join The Essex Talent Commnity

If yo have qeries on this role or reqire anything frther, please email [email protected]

Follow s on Facebook, Twitter, Instagram and LinkedIn. Frther details can be fond on or careers page.

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