Business Support Analyst

Job description

As Business Support Analyst you'll play a vital role in the development of the strategy for your team and wider function - taking into consideration Ofgem's wider priorities, risk appetite and delivery value for money, and communicate effectively with senior leaders to influence future strategies. Support the team in meeting budget commitments and forecasting activity with a particular focus on staff, training, budget and consultancy spend. You will also ensure process documents are fit for purpose. You will draw upon your excellent communications skills to ensure your team communicates in clear, concise, and effective way, producing high quality written outputs that will help Ofgem deliver its priorities.

This opportunity will suit someone with both strong communication and analytical skills. This would suit someone able to communicate to different audiences and build effective relationships, as well as someone who can quality check data filled spreadsheets to inform and support business improvement. You'll be part of a small team that is highly collaborative and you'll have plenty of opportunity to work with colleagues across the organisation - establishing positive working relationships with Finance, HR and Resourcing.

It's essential that you are proficient with Microsoft Office, and that your analytical approach is complemented by a meticulous eye for detail. Excellent prioritisation and organisation skills will be important, and you should already have experience of establishing positive working relationships with different stakeholders.

Key Responsibilities

As a Business Support Analyst, you will support the Portfolio Team on a variety of tasks, including:

• Providing a range of frontline operational services to customers and internal / external service users.
• Liaising with teams within and outside of their own direct team to understand and prioritise workload.
• Managing business support portfolios and day to day activity
• Dealing with Stakeholders and internal / external customers as appropriate in support of operational activity
• Maintain key systems and procedures in relation to business support portfolio
• Support on external contract management, managing suppliers as required.
• Meeting the team's Key Performance targets.
• Supporting all aspects of business support related work.
• Update and maintain relevant internal and external reporting in relation to the portfolios being supported.

Person specification

Essential Criteria

• Excellent interpersonal communication skills, with a high standard of internal communication and the ability to communicate to a wide variety of people.[LEAD]
• Excellent analytical skills with strong attention to detail.
• Proven ability to build and maintain effective relationships with stakeholders.
• Excellent organisational and prioritisation skills and an ability to work to deadlines and manage time and resources effectively.
• Take responsibility and ownership of tasks to completion, proactively looking to improve
• Proficiency with Microsoft Office, including Excel

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Working Together
• Delivering at Pace

Technical skills

We'll assess you against these technical skills during the selection process:

• Please refer to the Candidate Pack attached for full details.

Benefits

Alongside your salary of £24,623, OFGEM contributes £6,648 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Ofgem can offer you a comprehensive and competitive benefits package which includes; up to 30 days annual leave. Excellent training and development opportunities. The opportunity to join the Civil Service pension arrangements which include a valuable range of benefits. Flexible working hours and family friendly policies. Interest free season ticket loan.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Ability, Experience and Technical skills.

When you press the 'Apply now' button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications. You will then be asked to provide a 1250 word 'supporting statement' evidencing how you meet the essential skills and capabilities listed in the role profile. Failure to fully complete both sections of the online application form (your career history (cv) and supporting statement) will mean that the panel only have limited information on which to assess your application against the essential criteria listed in the person specification

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.