Business Support Administrator

Job description

Job summary

Band 3 Business Support Administrator - Unscheduled Care Coordination Hub (UCCH)

An exciting opportunity has arisen for an enthusiastic and highly organised Band 3 Administrative to join the newly commissioned Unscheduled Care Coordination Hub (UCCH) at Wirral University Teaching Hospital.

The UCCH is a new and innovative service designed to transform the way urgent community referrals are managed across the region. By centralising and standardising referrals from Northwest Ambulance Service (NWAS) and other healthcare partners, the Hub plays a vital role in supporting patients to access the most appropriate services quickly and efficiently, helping to reduce unnecessary hospital attendances and improve patient experience.

As a key member of the UCCH team, you will provide comprehensive administrative and coordination support to ensure the smooth and effective operation of the Hub. Working alongside clinical teams, Urgent Community Response services and system partners across Wirral, West Cheshire, East Cheshire and Warrington

The role requires excellent organisational skills, attention to detail and the ability to work in a fast-paced environment where priorities can change throughout the day.

This is a fantastic opportunity to be part of a brand-new service that is shaping the future of urgent and community care.

Main duties of the job

To provide administrative support to the Directorate Management Team, collecting and recording patient data to support the team in managing activity within the Directorate.

To ensure that administrative and clerical duties are completed accurately and in a timely manner to help support the directorate meet key performance indicators.Working with clinical and operational management teams to ensure accurate data collection, collation and supporting the team to prepare reports and papers.To comply with confidentiality and data protection policies.

About us

All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as "competent and caring staff" by our patients.

Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.

We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral's only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.

We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.

The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.

Job description

Job responsibilities

For further information please see job description and person specification attached in vacancy details.

Job description
Job responsibilities

For further information please see job description and person specification attached in vacancy details.

Person Specification

Qualification, Specific Experience & Training

Essential

• NVQ level 3 in administration or equivalent experience.
• Experience of data collection and recording
• Previous experience working in an administration role supporting a multi-disciplinary team.

Desirable

• Previous experience working in the NHS
• ECDL

Knowledge & Skills

Essential

• Confident and experienced in the use of Microsoft Office including Excel and Word.
• Good time management skills
• Ability to prepare and present data in various formats, including formal reports and user friendly guides.
• Knowledge and understanding of date protection and confidentiality.

Personal Attributes

Essential

• Ability to work to deadlines
• Strong written and verbal communication skills
• Good attention to detail

Person Specification
Qualification, Specific Experience & Training

Essential

• NVQ level 3 in administration or equivalent experience.
• Experience of data collection and recording
• Previous experience working in an administration role supporting a multi-disciplinary team.

Desirable

• Previous experience working in the NHS
• ECDL

Knowledge & Skills

Essential

• Confident and experienced in the use of Microsoft Office including Excel and Word.
• Good time management skills
• Ability to prepare and present data in various formats, including formal reports and user friendly guides.
• Knowledge and understanding of date protection and confidentiality.

Personal Attributes

Essential

• Ability to work to deadlines
• Strong written and verbal communication skills
• Good attention to detail

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .

Additional information
Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .

Employer details

Employer name

Wirral University Teaching Hospitals NHS Trust
Address

St Catherine's Health Centre

Derby Road

Birkenhead

CH42 0LQ

United Kingdom

Employer's website