Business Support Administrator

Job description

Job summary

Join Our Team!If you are someone who thrives on keeping thingsrunning smoothly, loves being the friendly face people rely on, and takes pridein organised, accurate work, this role will suit you perfectly!

We are seeking a proactive and highlyorganised Business Support Administrator to join our friendly team based at JohnParkes Unit, at the Annexe, Torbay Hospital. You will have a key role inproviding support across the full range of office and service activities,including the smooth running of the office, reception and front of house dutiesand administrative support to a range of frontline clinicians & managers.

This is a permanent part time positionworking 22.5 hours per week (3 days working 9am-5pm)

Main duties of the job

Front of house &reception support: welcoming visitors, answering calls, takingaccurate messages, and providing a warm, professional first point of contact.

General officeadministration: scanning, filing, updating records, processingmail, generating letters, and keeping systems accurate and up to date.

Customer service:communicating clearly and sensitively with service users, families, colleaguesand external professionals.

Service support:ordering supplies, handling petty cash in line with policy, and reporting gapsor issues to managers.

About us

About us

At Children and Family Health Devon, we are dedicated toimproving the physical and mental health of children and young people acrossDevon and Torbay. We aim to create an environment where children and youngpeople can thrive and are committed to reducing health inequalities andproviding specialised support, empowering them to lead healthy, fulfillinglives.

Our children andyoung people say

We would like thepeople who work for Children and Family Health Devon to be understanding,patient and respectful. They should be trustworthy and make us feel safe andcomfortable. It is important that they use their skills and experience tolisten carefully in a non-patronising and non-judgemental way. When staff arepositive and friendly, they help to create an environment that is informal andwithout pressure.

Who we are

We are an alliance of NHS organisations led by DevonPartnership Trust in partnership with Torbay and South Devon NHS FoundationTrust. We are a group of professionals including psychologists, psychiatrists,occupational therapists, speech and language therapists, physiotherapists,nurses and many other professions.

Join us inbeautiful Devon

With access to moors, sea and cities, there are plenty ofopportunities to enjoy Devon. Whether you enjoy spending time in the culturalhub of Exeter, exploring the Jurassic coastline or discovering the worldsurfing reserve in North Devon there really is something for everyone.

Job description

Job responsibilities

Fulldetails can be found on the attached Job Description/Person Specification.Please refer to your suitability to the post in your supporting informationfrom the role requirements or person specification.

Information regarding CFHD andthe service we provide can be found on the Children and Family Health Devonwebsite here:Our Pathways -Children and Family Health Devon

Job description
Job responsibilities

Fulldetails can be found on the attached Job Description/Person Specification.Please refer to your suitability to the post in your supporting informationfrom the role requirements or person specification.

Information regarding CFHD andthe service we provide can be found on the Children and Family Health Devonwebsite here:Our Pathways -Children and Family Health Devon

Person Specification

Experience

Essential

• Good working knowledge of Microsoft Office packages including Outlook, Word, Excel
• Willing to undertake training relevant to the post
• Clerical, administrative or reception experience (minimum 3 months)

Desirable

• Clerical, administrative or reception experience (minimum 1 year). Experience within a customer care, healthcare, education or social care setting
• Reception Experience

Knowledge and Skills

Essential

• Effective interpersonal, organisational and communication skills
• Ability to communicate clearly with a wide variety of colleagues and service users, both verbally and in writing
• Ability to work as part of a team
• Ability to work with discretion, sensitivity and maintain confidentiality
• Punctual, cheerful, reliable and dependable
• Ability to prioritise and manage workload within a busy environment
• Able to contribute to the changing demands of the service
• Accurate and Efficient IT and Keyboard Skills
• Willing to travel to work at other sites to cover absences, for training etc.

Desirable

• Interested/enthusiastic about working within our services

Qualifications

Essential

• Good general education e.g. GCSEs or equivalent

Desirable

• Relevant administrative or IT qualifications to NVQ level 2 or equivalent experience

Person Specification
Experience

Essential

• Good working knowledge of Microsoft Office packages including Outlook, Word, Excel
• Willing to undertake training relevant to the post
• Clerical, administrative or reception experience (minimum 3 months)

Desirable

• Clerical, administrative or reception experience (minimum 1 year). Experience within a customer care, healthcare, education or social care setting
• Reception Experience

Knowledge and Skills

Essential

• Effective interpersonal, organisational and communication skills
• Ability to communicate clearly with a wide variety of colleagues and service users, both verbally and in writing
• Ability to work as part of a team
• Ability to work with discretion, sensitivity and maintain confidentiality
• Punctual, cheerful, reliable and dependable
• Ability to prioritise and manage workload within a busy environment
• Able to contribute to the changing demands of the service
• Accurate and Efficient IT and Keyboard Skills
• Willing to travel to work at other sites to cover absences, for training etc.

Desirable

• Interested/enthusiastic about working within our services

Qualifications

Essential

• Good general education e.g. GCSEs or equivalent

Desirable

• Relevant administrative or IT qualifications to NVQ level 2 or equivalent experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Devon Partnership NHS Trust
Address

John Parkes Unit

Torbay Hospital, 187 Newton Road

Torquay

Devon

TQ2 7BA

United Kingdom

Employer's website