Business Development Manager

Job description

You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Commercial payment products for small and medium sized businesses, are an integral part of the business strategy for Card Services UK, and the SME market segment remains a strong opportunity for outstanding growth. To support this goal, we require a Business Development Manager joining our SME Sales Team in Brighton. This is a telephone-based role (no face-to-face client interaction), specifically, providing consultative dialogue to inform and close sales and increase American Express market wallet shares in the SME industry patterns. Candidates must have a SME expertise and knowledge along with a proven track record of driving results in sales and extensive B2B cold-calling experience. Strong communication skills are critical. Success will be measured by the spend generated for the Card Members signed, profitable spend diversification, effective pipeline management, time management, ability to engage / motivate prospects and leadership skills.

Responsibilities

• The primary focus is contacting FD's, CFOs, CEOs and directors, or anyone who is a decision maker in the SME arena targeting UK companies with revenues from £1m to £50m, in relation to their business spend, and providing consultative dialogue to inform and close sales whilst explaining the benefits of our business and corporate suite of products to unlock profitable spend volume
• Make a number of calls to prospects daily whilst being responsible for the entire sales cycle building and managing own pipeline; from prospecting new companies via outbound activities, qualifying leads to opportunity level, closing sales, whilst delivering solutions tailored to each company you find.
• Win new business on a mix of warm and cold leads via increasing Cards market share by achieving and exceeding the Revenue Booked Charge Volume (RBCV) target steering spend diversification.
• Maintain high level of products and services knowledge including product features and benefits, competition in the financial services space, and relevant developments in target industries.
• Demonstrate the ability to collaborate and influence external customers.
• Work with internal teams to provide all relevant information to support Client's application journey
• Achieve Premium products sales targets to steer bottom line growth.
• Enhance cross-selling opportunities and improve Partnership leads workability and conversion.
• Target the UK business prospect universe at 360 degrees to improve Amex market wallet shares.
• Stay updated on industry best practices, competitive landscape, and emerging trends to drive innovation and maintain a competitive edge.
• Adherence to sales policies, procedures, and compliance standards

Experience and Expectations

• Previous sales experience in a B2B telesales or F2F environment
• Consultative selling experience and proven track-record of meeting and exceeding sales goals in a sales/cold calling environment with a strong focus on achieving both individual and team expectations.
• Demonstrated track record of managing lead pipeline through the sales cycle to drive the end-to-end sales process including articulating the benefits, application process and progressing the company through the required stages.
• Self-driven and results oriented with a positive outlook and a clear focus on over delivering on targets with high levels of initiative, self-motivation and time management.
• Excellent oral and written communication, relationship building and problem solving abilities.
• Proven expertise of the SME industry pattern by identifying key decision makers and articulating the benefits of an Amex business card solution using strong communication and objection handling skills
• Strong business acumen, entrepreneurial spirit, having the commercial flair and financial acumen in the B2B arena to understand the market and identify potential new clients
• Excellent communication and interpersonal skills, with the ability to influence and build strong internal and external relationships
• Proficiency in using ONE.force and other sales enablement tools alongside MS Office

What's in it for you?

• Uncapped commission structure
• Working for a global organisation giving you plenty of development opportunities

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.