Breast Surgery Supervisor

Job description

Mid and South Essex NHS Foundation Trust is the only acute hospital provider in the Mid and South Essex Integrated Care System (ICS), which is a system of health and care partners working together for our local population.

Within Mid and South Essex there are 149 GP practices, operating from over 200 sites, forming 27 Primary Care Networks and one Ambulance Trust. There are also three main community and mental health service providers who work together through a community collaborative.

We collaborate with other valuable partners, including three Healthwatch organisations, nine voluntary and community sector organisations and three top tier local authorities, with seven district, borough and city councils, as well as our local universities.

Job overview

Are you an organised, proactive administrator with strong leadership skills and a passion for delivering an excellent patient experience? We are looking for a motivated individual to lead our Breast Service Reception Team and help ensure the smooth and efficient running of this busy service.

As a key point of contact for patients, visitors and clinical colleagues, you will oversee the delivery of a welcoming, professional and responsive reception service. You will lead and support the reception team, ensuring high standards of administration and customer service are maintained.

The role will also include coordinating the partial booking service for surgical specialties, including radiology procedures and appointments, helping patients move smoothly through their care pathway.

We are looking for someone with excellent communication and organisational skills who can manage competing priorities, support colleagues and maintain a calm, patient-focused approach.

If you enjoy leading a team and want to play an important role in delivering high-quality breast services, we would love to hear from you.

Main duties of the job

To arrange all radio logical procedures such as mammograms, ultrasounds, guidewires, stereo biopsies, Vacora biopsies and collating all the relevant x-ray films to support this.

To keep the Guidewire notice board up to date with the current and future procedures booked and ensuring that the Radiologists board is kept up to date with the duplicate information. This also includes inputting and printing from the system

To book all private patient procedures, contacting the patients to inform them of their appointment, and collating all previous x-rays to support.

To ensure receipt of all relevant patient insurance details on arrival of patients and submit relevant forms to Finance Department with a copy to the Radiologist.

To co-ordinate staff rotas and liaise with Staff Clerical Bank Dept. to arrange clerical and reception cover in times of annual leave and sickness.
To make sure that the monthly salary returns are all completed correctly and on time.

To deal with any staff issues arising promptly and effectively.

To participate in recruitment and selection exercises as required.

To compile & maintain information relating to procedure, reports & documentation of a confidential nature.

To ensure compliance with local key targets and take necessary steps to ensure these are met.

Working for our organisation

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

Detailed job description and main responsibilities

For more information on this varied and rewarding role, please see the attached Job Description.

We look forward to your application!

Please be aware that we reserve the right to close the vacancy early should a high number of applications be received.

Unfortunately, there is no Visa Sponsorship available for this role. Whilst we are able to employ candidates on a graduate Visa, we are unable to offer sponsorship once the graduate visa expires.

Person specification

Qualifications

Essential criteria

• NVQ level 4 in relevant area e.g. Office administration, text processing/word processing or equivalent experience.

Experience

Essential criteria

• experience of supervising and organising a team
• Working knowledge of range of procedures and systems (e.g. PAS) within an office - environment and related policies and procedures.
• Knowledge and understanding of medical terminology.
• Significant administrative experience working in a busy reception environment dealing with clients in person and by phone.

Please be aware as per the new Immigration guidelines we cannot sponsor candidates with a salary (full time or pro Rata) under the current minimum threshold.

Please note, the selection processes at Mid and South Essex NHS Foundation Trust are in place to ensure we recruit candidates with the right skills and values, please be advised that the use of AI in applications are monitored. We remain vigilant against candidates who misuse these tools to generate an application that doesn't accurately reflect their skills, and you will be required to declare on your application if AI has been used before submitting your application.

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