Booking Coordinator

Job description

Job summary

Please Note: We are unable to provide sponsorship for this position

Do you thrive in afast-paced or customer service environment? Are you confident handling high volumes of calls while delivering excellent customer care? If so, we'd love to hear from you.

We're looking for a Booking Coordinator to join our busy and friendly Central Booking Team. In this role, you'll provide a professional and efficient booking service for patients and clinical teams, ensuring every patient receives a positive experience.

Using multiple IT systems (including ERS and Lorenzo - training provided), you'll manage patient referrals and appointment bookings, helping guide patients through their care pathway from initial referral to follow-up appointments or surgery.

Working Hours

• Monday - Thursday: 08:00 - 18:00
• Friday: 08:00 - 17:30

Join a supportive, team-focused department where colleagues work together to deliver an outstanding service for patients.

Main duties of the job

This role is ideal for someone who:

• Has experience in a busy call centre, customer care, or high-volume administrative environment
• Is confident handling calls and communicating clearly with patients and colleagues
• Can prioritise tasks and meet deadlines in a fast-moving team
• Works well both independently and as part of a supportive team

Please see attached Job description and person specification for full details of roles and responsibilities.

About us

Salisbury NHS Foundation Trust (SFT) is part of the Bath, Swindon and Wiltshire (BSW) Hospitals Group, alongside Great Western Hospitals NHS Foundation Trust and the Royal United Hospitals Bath NHS Foundation Trust. Together, we are committed to delivering outstanding, sustainable healthcare through collaboration, innovation and excellent patient care.With a history spanning more than 250 years, SFT combines a proud heritage with a forward-looking approach to healthcare. We employ more than 4,000 staff, provide around 470 beds and deliver acute, specialist and regional services across Wiltshire and beyond.Our people are at the heart of everything we do. We are committed to creating an inclusive, supportive workplace where colleagues feel valued, developed and empowered to reach their potential. Flexible working helps colleagues balance work and personal commitments while meeting the needs of patients.We offer NHS benefits including the NHS Pension Scheme, generous annual leave, staff discounts and onsite facilities.Salisbury offers an exceptional quality of life, combining a historic city with beautiful countryside, access to the south coast and excellent transport links. Find out more at Experience Salisbury.

Job description

Job responsibilities

Please see attached Job description and person specification for full details of roles and responsibilities.

Job description
Job responsibilities

Please see attached Job description and person specification for full details of roles and responsibilities.

Person Specification

Education Qualifications & Training

Essential

• GCSE grade C/4 in English Language and Maths

Desirable

• Basic IT qualification

Experience

Essential

• Experience in the use of Microsoft office and strong aptitude in the use of other programs and administration systems
• Experience working in an administrative environment
• Experience/knowledge of issues of working with confidential information and understanding of need for confidentiality and information governance

Desirable

• Experience in customer / patient contact
• Recent experience within the NHS

Knowledge & Skills

Essential

• Able to articulate and express information in a clear, concise and understandable way, both verbally and written to a multi-disciplinary team
• Ability to prioritise and organise own workload utilising a learned knowledge of local and national access standards effectively, even while under pressure to meet deadlines.

Desirable

• Existing knowledge of patient administration processes used within the NHS
• Existing knowledge of NHS policies and procedures

Person Specification
Education Qualifications & Training

Essential

• GCSE grade C/4 in English Language and Maths

Desirable

• Basic IT qualification

Experience

Essential

• Experience in the use of Microsoft office and strong aptitude in the use of other programs and administration systems
• Experience working in an administrative environment
• Experience/knowledge of issues of working with confidential information and understanding of need for confidentiality and information governance

Desirable

• Experience in customer / patient contact
• Recent experience within the NHS

Knowledge & Skills

Essential

• Able to articulate and express information in a clear, concise and understandable way, both verbally and written to a multi-disciplinary team
• Ability to prioritise and organise own workload utilising a learned knowledge of local and national access standards effectively, even while under pressure to meet deadlines.

Desirable

• Existing knowledge of patient administration processes used within the NHS
• Existing knowledge of NHS policies and procedures

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Salisbury NHS Foundation Trust
Address

Salisbury NHS Foundation Trust

Odstock Road

Salisbury

SP2 8BJ

United Kingdom

Employer's website