Booking Coordinator - Patient Access

Job description

Job summary

An exciting opportunity has arisen for an enthusiastic, personable, dynamic and self-motivated individual to join the Patient Access Team as a Booking Coordinator supporting the administration of our Outpatient function. You will work across our Booking Team, Urgent Suspected Cancer Referral Team, and eRS Team gaining essential skills and experience to support ongoing personal development.

This administrative role will provide support to the outpatient services at Buckinghamshire Healthcare NHS Trust, you will have the opportunity to work closely with array of colleagues ranging from admin staff, nurses, consultants and operational managers.

Main duties of the job

• As a member of the Patient Access Team, the Booking Co-ordinator role is pivotal in ensuring we achieve several internal and external targets around patient care.
• Your duties will involve making and rescheduling patient appointments using the electronic patient record platform whilst applying knowledge of targets and service specific requirements.
• You will also be dealing with queries from internal and external stakeholders providing an efficient and effective administration service.

About us

Listen to why colleagues think we are a great place to work! - BHT - A great place to work (buckshealthcare.nhs.uk)

What does Buckinghamshire Healthcare NHS Trust offer you?

• As part of our BHT family, you'll benefit from learning and development opportunities to support your career progression.
• We offer flexible and agile workingopportunities,alongside your NHS benefits ofgenerous annual leave entitlement, pension andaccess toNHS discount schemes.
• We provide a range of health and wellbeing services to promote a healthy, happy workforce.

Why work for us?

• We're committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
• As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.
• Greater diversity withinourBHT familyimprovespositive outcomes for the people and communities we serve.
• A keen supporter of the Armed Forces Community who know the value of employing a service leaver/veteran and their families.

What do we stand for?

• Our vision is to provide outstanding care, support healthy communities and be a great place to work.
• Our mission is to provide personal and compassionate care every time.
• Our care values are collaborate, aspire, respect and enable.

Job description

Job responsibilities

For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.

If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on [email protected] quoting the vacancy reference number.

Job description
Job responsibilities

For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.

If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on [email protected] quoting the vacancy reference number.

Person Specification

SKILLS, ABILITIES & KNOWLEDGE

Essential

• Clear, concise verbal and written communication skills to enable liaison with multi-disciplinary team, patients and carers
• Aware of Confidentiality code of practice in relation to patients and staff

EDUCATION, QUALIFICATIONS & TRAINING

Essential

• Good Basic Education
• GCSE or equivalent in Maths and English

Desirable

• Customer Care Course or equivalent

Experience

Desirable

• Previous NHS or health care experience

SPECIAL CIRCUMSTANCES

Essential

• Booking coordinators are required to work using VDU and keyboards and also deal with patients/ other contacts face to face and on the telephone.
• The Outpatients areas may operate between the hours of 8.30am and 8.00pm Monday to Friday and post holders may be expected to work on an internal rota and be flexible to cover absences.

Person Specification
SKILLS, ABILITIES & KNOWLEDGE

Essential

• Clear, concise verbal and written communication skills to enable liaison with multi-disciplinary team, patients and carers
• Aware of Confidentiality code of practice in relation to patients and staff

EDUCATION, QUALIFICATIONS & TRAINING

Essential

• Good Basic Education
• GCSE or equivalent in Maths and English

Desirable

• Customer Care Course or equivalent

Experience

Desirable

• Previous NHS or health care experience

SPECIAL CIRCUMSTANCES

Essential

• Booking coordinators are required to work using VDU and keyboards and also deal with patients/ other contacts face to face and on the telephone.
• The Outpatients areas may operate between the hours of 8.30am and 8.00pm Monday to Friday and post holders may be expected to work on an internal rota and be flexible to cover absences.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Buckinghamshire Healthcare NHS Trust
Address

Stoke Mandeville Hospital

Mandeville Road

Aylesbury

HP21 8AL

United Kingdom

Employer's website