Booking Clerk - Outpatients Call Centre

Job description

Mid and South Essex NHS Foundation Trust is the only acute hospital provider in the Mid and South Essex Integrated Care System (ICS), which is a system of health and care partners working together for our local population.

Within Mid and South Essex there are 149 GP practices, operating from over 200 sites, forming 27 Primary Care Networks and one Ambulance Trust. There are also three main community and mental health service providers who work together through a community collaborative.

We collaborate with other valuable partners, including three Healthwatch organisations, nine voluntary and community sector organisations and three top tier local authorities, with seven district, borough and city councils, as well as our local universities.

Job overview

Are you passionate about making a real difference in people's lives? Do you thrive in dynamic environments where your ideas and contributions are valued? Are you interested in joining an innovative and transformed team, look no further, because we have the perfect opportunity for you!

Our Outpatients Call Centre, based at Basildon Centre, St Martins Square offices are on the second floor of the building which is situated in the Town Centre of Basildon.

Please note this role is 50% telephone work & 50% admin.

Upon appointment you may be expected to work in one of the main site hospitals (Basildon, Broomfield or Southend) for training and learning purposes, with you then moving to the office in Basildon Town Centre once competencies have been met.
SHIFTS ARE MONDAY TO FRIDAY 9AM - 5PM.

FOR PART TIME APPLICATIONS, A MINIMUM OF 3 FULL DAYS ARE REQUIRED (9AM - 5PM) PER WEEK.

Main duties of the job

As part of the central booking team, you will be responsible for booking both new and follow up appointments across Basildon, Broomfield and Southend.

Impact Lives: Each day your work will directly impact patients' access to health services, making a tangible difference in their lives.

Impact Lives: Each day your work will directly impact patients' access to health services, making a tangible difference in their lives.

Career Progression: With ongoing changes and growth, there are ample opportunities for you to advance your career and develop new skills.

Agile Work Environment: One day you could be talking to patients, the next you might be booking appointments or even helping us develop technology to improve patient care.

Working for our organisation

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust

Detailed job description and main responsibilities

Are you looking for an exciting role using your unique qualities? Then we want to hear from you.

For full details about this varied and rewarding role, please see attached job description.

We look forward to your application.

Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.

Person specification

Essential

Essential criteria

• GCSE Maths and English or NVQ level 2 clerical or equivalent experience

Experience

Essential criteria

• Demonstrable experience in customer / patient focused role
• Experience of working in a busy, pressurised customer focused environment

Desirable criteria

• NHS experience
• Experience in use of PAS Careflow and the electronic Referral Service

Skills

Essential criteria

• Computer literate - able to use Microsoft Packages effectively
• Good written communication skills demonstrated through application form

Please be aware as per the new Immigration guidelines we cannot sponsor candidates with a salary (full time or pro Rata) under the current minimum threshold.

Please note, the selection processes at Mid and South Essex NHS Foundation Trust are in place to ensure we recruit candidates with the right skills and values, please be advised that the use of AI in applications are monitored. We remain vigilant against candidates who misuse these tools to generate an application that doesn't accurately reflect their skills, and you will be required to declare on your application if AI has been used before submitting your application.

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