Booking Clerk/Admin Assistant in Physiological Sciences - Band 2

Job description

Job summary

The Physiological Sciences team at ULTH is looking for skilled and dynamic administrators to work in their busy Lincoln and Pilgrim offices where no two days are the same.

Working with the Audiology, Respiratory Physiology, Sleep Service and Neurophysiology teams the successful applicant will have excellent communication and administration skills with recent experience of working in a busy office environment. They will require skills relevant to administrative work in the NHS, and will work to ensure that our clinicians and patients are always supported with expert admin help.

Full and part time positions are available. Base to be agreed on appointment.

If you're looking for a rewarding administrative role where you can make a positive difference to people's experience of the NHS, then joining the Physiological Sciences team could be right for you.

Main duties of the job

Main duties of the job

• Booking patient appointments following agreed procedures and protocols and ensuring patients are appropriately informed
• Arranging, rearranging or cancelling appointments in line with patient requests whilst ensuring Local and National policy's are followed
• Accurately recording appointment outcomes and other data relating to patients in a timely manner
• Ensure patients receive all relevant information in a timely, accurate and effective way
• Answering patient queries or escalating where required
• Providing administrative support to the Physiological Sciences team

About us

Lincoln Hospital is a thriving university city and with the opening of the medical school, it provides all major specialties and a 24-hour major accident and emergency service.

United Lincolnshire Hospitals NHS Trust has been granted teaching hospital status, after demonstrating evidence to significant teaching commitment. From now on it will be known as United Lincolnshire Teaching Hospitals NHS Trust.

Pilgrim Hospital is situated in beautiful countryside and serves the communities in the South Lincolnshire area. It provides all major specialties and a 24-hour major accident and emergency service.

Grantham and District Hospital serves the communities of Grantham and the local area. It provides ambulatory paediatric and accident and emergency services.

Lincolnshire Community Health Services NHS Trust (LCHS) and United Lincolnshire Hospitals NHS Trust (ULHT) have come together in a Group arrangement, with the goal of improving the care provided to patients across the county.

This will not constitute a formal merger of the two organisations, but will bring the Trusts together under a single Board and Executive Leadership Team, with the goal of improving the care that is provided to patients both in the community and in hospitals across Lincolnshire. Both Trusts will retain their separate statutory names and legal obligations.

The Group will be known as Lincolnshire Community and Hospitals NHS Group (LCHG).

Job description

Job responsibilities

Detailed job description and main responsibilities

• To prioritise own workload to ensure safe and effective running of the administrative needs of the department
• Book patients in line with the urgency of their appointment in line with Local and National booking rules
• Ensure patients receive the required notice of booking whilst ensuring maximum utilisation of available resource.
• To contact patients, gaining acceptance of booking with patient or their representative.
• To advise patients or their representative, either via telephone or face-to-face, within agreed protocols, of information relevant to their appointment or admission or other related non-clinical subject.
• To take appropriate action as required when answering patient queries, such as re-arranging appointment dates or escalating issues appropriately
• Accurately maintain electronic and paper patient records
• Maintain patient confidentiality at all times

Job description
Job responsibilities

Detailed job description and main responsibilities

• To prioritise own workload to ensure safe and effective running of the administrative needs of the department
• Book patients in line with the urgency of their appointment in line with Local and National booking rules
• Ensure patients receive the required notice of booking whilst ensuring maximum utilisation of available resource.
• To contact patients, gaining acceptance of booking with patient or their representative.
• To advise patients or their representative, either via telephone or face-to-face, within agreed protocols, of information relevant to their appointment or admission or other related non-clinical subject.
• To take appropriate action as required when answering patient queries, such as re-arranging appointment dates or escalating issues appropriately
• Accurately maintain electronic and paper patient records
• Maintain patient confidentiality at all times

Person Specification

Qualifications

Essential

• 2 GCSE's grade C or above in Maths and English.
• NVQ2 or equivalent in relative subject, ie Customer Care Skills

Desirable

• Knowledge of PAS
• European Computer Driving Licence or equivalent

Experience

Essential

• Working knowledge of Microsoft packages
• Working with the public.

Desirable

• Working in a health care environment

Skills

Essential

• Ability to work on own initiative
• Good communication skills.
• Ability to provide good customer care.
• Deaf Awareness.
• Previous experience of working with the public
• Ability to evidence/demonstrate key values and behaviours in line with the Trust framework

Desirable

• Knowledge of waiting list management

Specific Requirements

Essential

• Ability to work to tight deadlines
• Ability to maintain confidentiality
• Ability to work as an individual and as part of a team
• Ability and willingness to work flexibly
• Responsible attitude

Person Specification
Qualifications

Essential

• 2 GCSE's grade C or above in Maths and English.
• NVQ2 or equivalent in relative subject, ie Customer Care Skills

Desirable

• Knowledge of PAS
• European Computer Driving Licence or equivalent

Experience

Essential

• Working knowledge of Microsoft packages
• Working with the public.

Desirable

• Working in a health care environment

Skills

Essential

• Ability to work on own initiative
• Good communication skills.
• Ability to provide good customer care.
• Deaf Awareness.
• Previous experience of working with the public
• Ability to evidence/demonstrate key values and behaviours in line with the Trust framework

Desirable

• Knowledge of waiting list management

Specific Requirements

Essential

• Ability to work to tight deadlines
• Ability to maintain confidentiality
• Ability to work as an individual and as part of a team
• Ability and willingness to work flexibly
• Responsible attitude

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .

Additional information
Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .

Employer details

Employer name

United Lincolnshire Hospitals NHS Trust
Address

Pilgrim Hospital/Lincoln Hospital

Sibsey Road

Boston

PE21 9QS

United Kingdom

Employer's website