Benefits Officer

Job description

Benefits Officer

Salary

£30,024 - £33,699 per annum

Type of vacancy

Fixed Term

Work pattern

Full Time

Duration (Months)

24

Hours per week

37

Work Base

County Hall, West Bridgford, NG2 7QP

Working Arrangements

Hybrid

Job Description / Person Specification

Competency Framework

Interview date

2 September 2026

Number of posts

Multiple posts are available

Closing Date

23 August 2026 23:55

At Nottinghamshire County Council, we are dedicated to making a positive impact in our community. Our Countywide Benefits Team, which sits within Adult Social Care and Health, is committed to supporting residents to live independently and helping them to enhance their financial resilience. Join us in our mission to empower individuals and strengthen our community!

We are excited to announce that we are recruiting to Benefits Officers to join our Countywide Benefits Team. This dynamic team focuses on maximising income and providing essential support to Nottinghamshire residents. As a Benefits Officer, you will play a vital role in helping individuals understand their entitlements and navigate the benefits system.

Your key responsibilities will include:

• Providing specialist benefits advice primarily through phone consultations.
• Assisting clients in understanding their entitlements and completing better-off calculations.
• Supporting appeals and delivering training to staff and partner organisations.
• Working closely with the wider department, including Adult Care Financial Services
• Attending events and building strong networks with partners to enhance service delivery.

To succeed in this role, you will need:

• Proven experience in providing specialist benefits advice.
• Up-to-date and expert knowledge of the benefits system.
• Knowledge of Adult Social Care and Health and an understanding of Financial Assessments for care charges
• Strong numeracy skills and proficiency in IT applications.
• Excellent communication skills, both written and verbal.
• A full driving licence and access to a vehicle for travel.

We are looking for candidates who demonstrate:

• Organisational skills to manage workloads effectively.
• A proactive approach to problem-solving and decision-making.
• Attention to detail to ensure accuracy in all tasks.
• A commitment to fairness, respect, and dignity in all interactions.
• The ability to work collaboratively within a team and with external partners.

At Nottinghamshire County Council, we believe in supporting our staff. We offer:

• A friendly and inclusive workplace where everyone is valued.
• Ongoing training and professional development opportunities.
• Flexible working arrangements, including hybrid working options.
• Generous annual leave and a comprehensive pension scheme.
• A culture of support, supervision, and coaching to help you thrive.

Don't miss out on this fantastic opportunity to make a real difference in your community! If you are passionate about helping others and have the skills we are looking for, we want to hear from you. Apply today and be part of a team that is truly rooted in community!

For an informal discussion about this opportunity please contact Layla Brailsford on 01158042566 or by email [email protected].

This post is also available as a secondment opportunity to existing Nottinghamshire County Council employees. You must seek approval from your line manager before applying.

Appointment to this post is subject to a Disclosure and Barring Service check.

Nottinghamshire County Council strives to ensure that it goes beyond the requirements of the Equalities Act and prides itself on being accredited as a Disability Confident Leader Organisation.

Under the (formerly known as the Guaranteed Interview Scheme) we would like to ensure applicants with disabilities are offered an interview if they meet the minimum criteria for a job. Please let us know if this is something you would like to be considered for.

A job share scheme is available for all full-time posts: both permanent and temporary, unless otherwise stated.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and we expect all staff to share this commitment and undergo appropriate checks.

Nottinghamshire County Council strongly encourages applications from all candidates from different walks of life, irrespective of gender, marital status, disability, race, religion, belief, pregnancy and maternity status, age or sexual orientation.