Benefits Assessor

Job description

We are recruiting a Benefits Assessor at Caerphilly County Borough Council.

Working hours: 37
Contract Type: Permanent, Full Time
Location: Penallta House - Working hours can be split between home and office depending on specific task requirements.
Team: Housing and Council Tax Benefits

This position offers an excellent opportunity to become part of our team and provide support across the organisation.

We pay an attractive salary of £28,608 - £30,023 and offer access to training and development opportunities.

Do you want a role where you can make a real difference to people's lives? Join our team and help ensure residents receive the financial support they need to pay their rent and council tax through the administration of Housing Benefit and Council Tax Reduction.

You will deliver a high-quality, customer-focused service, providing advice and support to residents through a range of channels including telephone, face-to-face and digital communications. This is a rewarding opportunity to support our community while developing your customer service and administrative skills in a fast-paced environment.

For the role, we ask that you have:

• 5 GCSEs Grades A*-C or equivalent Level 2 qualifications on the Credit and Qualifications Framework for Wales.
• Experience of dealing with members of the public / customers and external organisations.
• Knowledge and understanding of administrative procedures.

We have excellent benefits including the Local Government Pension Scheme, agile working patterns and staff discount schemes.

To view the Job Description and Person Specification please select the relevant attachment from the attachments list.

After reading the Job Description and Person Specification, if you would like to have an informal discussion about the role, please contact Amanda Main on 01443 863356 or email [email protected] / Nichola Butler on 01443 863169 or email [email protected] .

Applications may be submitted in Welsh. Any application submitted in Welsh will not be treated less favourably than an application submitted in English.

We are legally required to ask you to provide evidence of your right to work in the UK. Successful applicants are required to provide appropriate documentation such as a birth certificate, passport or work permit in accordance with the Immigration, Asylum and Nationality Act 2006.

If you have any difficulty applying online, please contact [email protected] for further information.

Caerphilly County Borough Council does not receive applications submitted via the StudySmarter website. All applications must be submitted through our official Council website.

This role requires a basic check with the Disclosure and Barring Service.