Bank Supply Chain Service Recovery Supervisor

Job description

Detailed job description and main responsibilities

Applicants are expected to present clear and relevant evidence of the competencies and responsibilities detailed in the attached Job Description and Person Specification, together with a demonstrated commitment to the Trust's values of Accountability, Inclusion, Compassion, and Empowerment.

Person specification

Education/Qualification

Essential criteria

• Educated to A-Level standard, NVQ Level 3 or equivalent qualification, training or experience.
• Evidence of continuing professional development.
• Competent in the use of Microsoft Office applications and electronic systems.

Desirable criteria

• Qualification in Supply Chain, Logistics, Procurement, Inventory Management, Audit or a related discipline.
• Relevant professional qualification (e.g. CIPS, CILT) or working towards professional accreditation.

Experience

Essential criteria

• Experience of working within a Supply Chain, Logistics, Inventory Management, Materials Management or Receipt & Distribution environment.
• Experience of reviewing operational processes, procedures and working practices.
• Experience of gathering, validating and recording information from a range of sources.
• Experience of investigating issues, identifying findings and making recommendations.
• Experience of working with internal and external stakeholders in a customer focussed environment.
• Experience of using electronic systems, operational data and management information.

Desirable criteria

• Experience within a hospital, healthcare or other complex operational environment.
• Experience of audit, compliance, benchmarking, assurance or service review activities.
• Experience of inventory management, replenishment and stock control processes.
• Experience of report writing, findings, documentation and presentation of information.

Skills & Knowledge

Essential criteria

• Good understanding of Supply Chain, Inventory Management, Replenishment and Goods Receipting processes.
• Ability to gather, analyse and interpret information from multiple sources.
• Ability to identifying risks, non-compliance, service variation and opportunities for improvement.
• Excellent communication, stakeholder engagement and customer service skills.
• Ability to undertake observations, interviews and evidence gathering activities.
• Competent in the use of Microsoft Office applications and electronic systems.
• Knowledge of Health & Safety requirements and safe systems of work.

Desirable criteria

• Knowledge of NHS Supply Chain and Supply Chain Materials Management processes.
• Knowledge of audit, compliance and assurance methodologies.
• Knowledge of workforce, inventory and service performance measures

We review all applications carefully to ensure fairness and verify references. At interview, you will be asked about your experience, so be honest and ensure all information is accurate. The use of AI during interviews is not permitted.

If you use AI or other tools to support your application, it must reflect your own skills, knowledge, and experience. Supporting information should be in your own words and include your personal insights. AI can assist with drafting but may produce generic or inaccurate content. Applications that rely heavily on AI may lack authenticity and reduce your chances of success.

Due to high application volumes, this vacancy may close early. Please apply promptly if you meet the Person Specification. Only candidates who clearly demonstrate how they meet the criteria will be shortlisted. Interview details will be emailed after the closing date - please check your inbox regularly.

CLCH Trust does not recommend relying solely on AI when completing your application.

CLCH Commitment to Equality, Diversity, and Inclusion

CLCH is proud to be a Disability Confident Committed employer. We believe that a diverse and inclusive workforce is essential for providing exceptional patient care. We are dedicated to attracting and retaining talent from all backgrounds, including ethnic minorities, the LGBTQ+ community, and people with disabilities.

As a Disability Confident employer, we pledge to:
• Guarantee an interview to all disabled applicants who meet the essential criteria for a role.
• Provide reasonable adjustments to support diverse needs throughout the recruitment and employment process.
• Challenge misconceptions about disability and foster an inclusive culture for everyone.

We are committed to building a workplace where all staff feel valued and have the opportunity to thrive. Simply let us know how we can support you.

Learn more about our equal opportunities policy on our website: Equal opportunities: Central London Community Healthcare NHS Trust