Bank Complex Care Officer

Job description

Job summary

Complex Care officer works with the Head of Complex Care to ensure the operational management of the service.The key responsibilities of the post are to provide a high-quality administrative support to the Head of Complex Care, and staff supporting Adults with complex Mental Health, complex Children and Young People, Adults with Learning Disabilities and Autistic Adults.

The key responsibilities of the post are to provide a high-quality administrative support to the Head of Complex Care, and associated reviews / panels and meetings.In working closely with other programme and team colleagues, you will be expected to:o Provide administrative support to the programme of work being undertaken;o Ensure effective, high-quality project support and reporting;o Actively engage and work collaboratively with colleagues and partners.

Main duties of the job

All team members will be expected to work flexibly across the teams as and when required, and as the Directorate requires and actively encourages cross-working.The Complex Care Officer acts as a route for communication between managers, clinicians and practitioners in health and care providers, local authorities etc. and engage with them over sensitive and complex issues.Your healthcare closer to home Page 2 of 3www.clch.nhs.uk @CLCHNHSTrustWhere required, to support the smooth running of the Mental Health Complex Care Team this could include the convening and administration of placement panels/ meetings and other functions as required.Maintain good communication links with teams to ensure meetings are well prepared and executed on a timely basis.Able to produce accurate, clear high-quality minutes from meetings where clinical and technical language is often used and is important to record accurately.Able to communicate and follow up on decisions in a timely, accurate and effective way, helping to problem solve issues in a customer friendly manner.Ensure that all steps are taken to prevent the possible deterioration of patients who are then at risk of hospitalisation and placement breakdown, through the use of the Dynamic Support Registers, CETRs, CTRs and LAEPs, and CPA meetings to facilitate Hospital discharges. Also to facilitate individual funding requests to support those with complex needs in the community.

About us

We are proud to be one of the largest community healthcare providers in the country, with more than 4,500 colleagues caring for over four million people across London and Hertfordshire. Every day, our teams bring their skill, compassion, and determination to the people who depend on us.

What inspires us is at the heart of who we are: when we work together, we can help people move forward in ways that truly matter. Our teams support children as they take their first steps in life, and they stand beside adults as they rebuild strength, confidence, and independence. From newborn health visiting to community nursing, stroke rehabilitation, and palliative care, we are there for people through some of life's most important moments.

Joining Central London Community Healthcare means becoming part of a community that lifts each other up. It means working in an organisation that values compassion, welcomes new ideas, and believes in the potential of every colleague. Your development matters here. Your wellbeing matters. Your voice helps shape the future of the care we provide.

We offer a competitive employment package because the work you do matters. At Central London Community Healthcare, you will join an inclusive organisation that invests in its people, supports development, and helps you thrive while delivering high-quality care.

Job description

Job responsibilities

Applicants are expected to present clear and relevant evidence of the competencies and responsibilities detailed in the attached Job Description and Person Specification, together with a demonstrated commitment to the Trusts values of Accountability, Inclusion, Compassion, and Empowerment.

Job description
Job responsibilities

Applicants are expected to present clear and relevant evidence of the competencies and responsibilities detailed in the attached Job Description and Person Specification, together with a demonstrated commitment to the Trusts values of Accountability, Inclusion, Compassion, and Empowerment.

Person Specification

Education/Qualifications

Essential

• Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area

Experience

Essential

• Previously worked in similar position within the public sector

Skills and Knowledge

Essential

• Knowledge of administrative procedures, project management or information analysis
• Basic knowledge of project principles
• Skills for communication on complex information and administrative matters, requiring developed interpersonal and oral/ written communication skills
• Ability to pull together comprehensive draft reports, data and letters Negotiating, networking and persuasive skills

Key Attributes

Essential

• Excellent time management skills with the ability to re-prioritise

Person Specification
Education/Qualifications

Essential

• Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area

Experience

Essential

• Previously worked in similar position within the public sector

Skills and Knowledge

Essential

• Knowledge of administrative procedures, project management or information analysis
• Basic knowledge of project principles
• Skills for communication on complex information and administrative matters, requiring developed interpersonal and oral/ written communication skills
• Ability to pull together comprehensive draft reports, data and letters Negotiating, networking and persuasive skills

Key Attributes

Essential

• Excellent time management skills with the ability to re-prioritise

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Central London Community Health Trust
Address

Marylebone Road

London

NW1 5JD

United Kingdom

Employer's website