Bank Complex Care Administrator

Job description

Detailed job description and main responsibilities

Successful applicants will be required to demonstrate alignment with the Trust's values - Accountability, Inclusion, Compassion, and Empowerment, alongside fulfilling the duties detailed in the attached Job Description and Person Specification.

Person specification

Education/Qualification

Essential criteria

• Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area.

Experience

Essential criteria

• Good knowledge an understanding of confidentiality and data governance.
• Negotiating, influencing, facilitation skills ability to exercise tact and diplomacy, decision making and problem-solving skills.
• Significant experience of working within a busy and high-profile environment and with complex issues, competing priorities and workloads
• Microsoft Office working knowledge with intermediate keyboard skills
• Previously worked in similar position within the public sector
• Experience of taking minutes and action notes at meetings

Skills and Knowledge

Essential criteria

• Demonstrate compassion and empathy in highly emotional situations, whilst been able to manage own emotions.
• Knowledge of administrative procedures, project management or information analysis in CHC
• Excellent knowledge of a range of administrative processes and procedures to establish own practices.

Desirable criteria

• Knowledge of Continuing Health Care
• Knowledge of NHS Funded Nursing Care

Key Attributes

Essential criteria

• Understanding and commitment to the principles, practices and promotion of equality and diversity

We review all applications carefully to ensure fairness and verify references. At interview, you will be asked about your experience, so be honest and ensure all information is accurate. The use of AI during interviews is not permitted.

If you use AI or other tools to support your application, it must reflect your own skills, knowledge, and experience. Supporting information should be in your own words and include your personal insights. AI can assist with drafting but may produce generic or inaccurate content. Applications that rely heavily on AI may lack authenticity and reduce your chances of success.

Due to high application volumes, this vacancy may close early. Please apply promptly if you meet the Person Specification. Only candidates who clearly demonstrate how they meet the criteria will be shortlisted. Interview details will be emailed after the closing date - please check your inbox regularly.

CLCH Trust does not recommend relying solely on AI when completing your application.

CLCH Commitment to Equality, Diversity, and Inclusion

CLCH is proud to be a Disability Confident Committed employer. We believe that a diverse and inclusive workforce is essential for providing exceptional patient care. We are dedicated to attracting and retaining talent from all backgrounds, including ethnic minorities, the LGBTQ+ community, and people with disabilities.

As a Disability Confident employer, we pledge to:
• Guarantee an interview to all disabled applicants who meet the essential criteria for a role.
• Provide reasonable adjustments to support diverse needs throughout the recruitment and employment process.
• Challenge misconceptions about disability and foster an inclusive culture for everyone.

We are committed to building a workplace where all staff feel valued and have the opportunity to thrive. Simply let us know how we can support you.

Learn more about our equal opportunities policy on our website: Equal opportunities: Central London Community Healthcare NHS Trust