Band 3 Patient Services Administrator

Job description

Detailed job description and main responsibilities

To work within one of five Specialty Management Groups providing a comprehensive, efficient
and effective administrative service in order to meet the Trusts patient waiting time targets and
enhance patient experience.
The Specialty Management Groups are often the first contact a patient will have with the
Dental Services and may be regarded as the 'shop window'. The post holder will be required
to provide excellent customer service to all patients ensuring that they are polite and courteous
at all times.
The post holder will carry out clerical and administrative duties to ensure the efficient operation
of the dental service. The post holder will be responsible for their own workload and will be
expected to develop and maintain up to date knowledge of all services within their Speciality
Management Group which will enable them to deal with any service related queries

Person specification

qualifications and training

Essential criteria

• GCSE/CSE level C or equivalent in Mathematics and English or equivalent administrative experience
• RSA 2 or equivalent experience in typing or word processing
• Level 3 NVQ in Business Administration or equivalent administrative experience.

Experience

Essential criteria

• Previous administrative experience.
• Previous experience of working with the general public.
• Experience of working with a wide range of professionals

Skills/knowledge

Essential criteria

• Excellent communication and organisational skills.
• Excellent keyboard skills
• Knowledge of information systems i.e. PAS, RiO
• Evidence of extensive use of computer programmes; Outlook, Microsoft Office, Excel
• Ability to work as a member of a team.
• Ability to use own initiative and prioritise workload in a methodical approach to work.
• Outstanding Customer Service Skills
• Ability to suggest and implement new procedures.
• Ability to follow tasks through to completion
• Ability to work under pressure.

Other job requirements

Essential criteria

• Willing to travel between clinics to cover when required in order to meet the needs of the service.

UK Home Office Visa Sponsorship requirements

In accordance with UK Home Office requirements, Band 2 clinical and non-clinical roles and Band 3 Non-Clinical roles are not eligible for sponsorship.

Please note that the majority of non-clinical roles (Agenda for Change Band 3 - 6) with the exception of those which appear on this list -