Band 3 Medical Secretary

Job description

Detailed job description and main responsibilities

To provide support for written and telephone enquiries on behalf of the Medical Secretariat.

To type urgent and routine NHS clinical letters where required and translate letters from audio recordingsDaily use of outsourcing application for all non-urgent NHS clinical letters

To format NHS letters and process correspondence ensuring accuracy and a high standard of presentation in accordance with agreed Standard Operating Procedures (SOPs).

To assist in achieving national and local performance targets by ensuring clinical letters are processed in the prescribed timescale.

To work closely with the Senior Medical Secretaries to prioritise workload and highlight any urgent requests to ensure deadlines and key performance indicators are achieved.

To support the service during periods of short staffing levels by working with the Senior Medical Secretaries to identify, prioritise and complete tasks.

To deputise in the absence of the Senior Medical Secretaries where required.

To actively engage with the Specialty Management Groups to support the delivery of local and national targets.

To assist in the collation of information for reports, for example medical reports or incident reports for auditing as required.

To input and retrieve data within various computer systems and databases such as patient administrative systems (PAS) i.e., Rio/R4, ensuring data quality and accuracy of any information entered.

To work as part of a wider team and share responsibility to contribute towards the smooth running of an administrative service across the Division.

To provide a patient focused service and be able to communicate effectively and appropriately with patients and staff at all levels.

To use Microsoft Applications (e.g. Excel) for maintaining and managing records and folders within the administration team.

To report any issues or complaints as necessary through the DATIX incident management system.

To undertake other duties commensurate with this grade of post in agreement with the relevant line manager.

Person specification

Qualifications

Essential criteria

• Minimum of 3 GCSEs or equivalent, to include English Language or equivalent
• Word Processing/Typing RSA 3 or equivalent experience

Experience

Essential criteria

• Relevant office experience, with audio typing
• Evidence of using audio transcription
• Working knowledge of IT software packages including Word, Excel and Outlook
• Working knowledge of Data Protection and GDPR

Desirable criteria

• Relevant experience as a medical secretary in the NHS or private sector

Skills & Knowledge

Essential criteria

• Evidence of excellent communication skills, both verbal and written
• Ability to work with minimal supervision and to organise work pattern

Desirable criteria

• Knowledge of medical terminology

UK Home Office Visa Sponsorship requirements

In accordance with UK Home Office requirements, Band 2 clinical and non-clinical roles and Band 3 Non-Clinical roles are not eligible for sponsorship.

Please note that the majority of non-clinical roles (Agenda for Change Band 3 - 6) with the exception of those which appear on this list -