Band 3 HMP Administrator

Job description

Detailed job description and main responsibilities

For further details on the main responsibilities, please see the attached job description and person specification.

Person specification

Qualifications

Essential criteria

• RSA II or OCR Equivalent word processing or administrative subject.
• NVQ Level II in Business Administration / Customer Service or equivalent experience
• GCSE certificate in English and Maths

Experience

Essential criteria

• Experience in preparation and use of complex IT and data systems, presenting complex written and verbal information.
• Relevant experience in an administrative role.
• Experience of call handling and customer care

Desirable criteria

• Experience of working in a health or custodial setting

Knowledge

Essential criteria

• Excellent organisational/ prioritisation skills and the ability to meet deadlines, often working with sensitive or contentious information within varying environments.
• Work effectively on own initiative or as part of a team.
• Excellent verbal, written and interpersonal communication skills.
• Competent user of MS Word, Excel, PowerPoint and Patient Clinical Systems.
• Ability to manage under pressure; work to tight deadlines, evidencing excellent time management
• Experience in dealing with a range of disciplines.

Personal Qualities

Essential criteria

• Ability to maintain confidentiality at all times
• Positive, energetic, enthusiastic in outlook and able to set a good example
• Able to work independently or as part of a team.
• Ability to communicate at all levels

UK Home Office Visa Sponsorship requirements

In accordance with UK Home Office requirements, Band 2 clinical and non-clinical roles and Band 3 Non-Clinical roles are not eligible for sponsorship.

Please note that the majority of non-clinical roles (Agenda for Change Band 3 - 6) with the exception of those which appear on this list -