Band 3 - Healthcare Support Worker - Callington Road Hospital, Bristol

Job description

Job overview

Previous applicants need not re-apply.

We are excited to invite applications for Healthcare Support Workers (HCSWs)to join our teams at Callington Road Hospital where we're proud to be at the heart of acute mental health services, providing compassionate & skilled care to adults in an inpatient setting.

HCSWs are vital to our services & play a key role in supporting people with mental health problems to live fulfilling lives as part of a multi-disciplinary team.To succeed in this role, you will need to be highly motivated and passionate about mental healthcare, & genuinely curious about the experiences of people who struggle with the complex challenges of mental illness.

Please ensure you include in your application real examples of how your skills & experience match our values of Passion, Respect, Integrity, Diversity & Excellence. Please don't use AI to write your application, we want to hear your voice coming through your supporting statement.

Face to face interviews will be on Thursday 1st October 2026.

Unfortunately, sponsorship is not available for this role.

Main duties of the job

Having experience of working as a HCSW or in a care setting is useful but not essential as full training will be given.

Duties include:

• Working as part of a care team to deliver evidence-based interventions to service users with mental health problems.
• Working alongside registered clinicians, a set of therapeutic care skills, making a significant contribution to service users' psychological, emotional and social wellbeing.
• Ensuring service users and their relatives receive care that prioritises safety, effectiveness, partnership and hope.
• carrying out observations, engage with service users, encourage tasks of daily living, promote recovery whilst demonstrating excellent communication.
• Learning and understanding how to care for service users that are in mental health crisis by promoting choice and independence in the least restrictive way possible.

Because our patients need us around the clock, you'll need to be able to work a variety of shifts across a 24-hour period, including days, nights, weekends, and bank holidays.

Working for our organisation

We are the lead provider of healthcare for people with serious mental illness, learning disabilities and autism across Bath and North East Somerset (BaNES), Swindon and Wiltshire, and Bristol, North Somerset and South Gloucestershire.

We aim to provide High Quality, Compassionate Care everywhere, every day. This means our services will be safe, clinically effective and provide a positive all round experience for our patients, families and carers. And we believe passionately in treating everyone with kindness, respect and empathy.

Key to this is providing a supportive and safe environment for our 4,000 staff where we all feel welcome and able to do the best we can for those we support. Our staff and teams work incredibly hard delivering services across more than 90 locations, covering 2,200miles, to more than 1.8million people.

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.

Detailed job description and main responsibilities

Please see the attached job description and person specification for further details and information.

Right to Work in the UK: This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the legal right to work in the UK at the time of application, as the organisation is unable to support sponsorship for this post.

Person specification

Education & Qualifications

Essential criteria

• The Care Certificate (Cavendish Certificate of Fundamental Care) or equivalent
• Possession of, or the ability and willingness to work towards, an appropriate Level 3 vocational qualification (e.g. Level 3 Diploma in Mental Health or Health and Social Care)
• Possession of, or the ability and willingness to work towards, Level 2 Functional Skills (e.g. GCSE Mathematics and English Language Grade C/4 or above)

Experience

Essential criteria

• Ability to work with a degree of autonomy, whilst also taking direction from senior colleagues.
• Ability to communicate in written and verbal English to a high standard, and basic numeracy skills.
• Experience within Mental Health
• Empathy for individuals who have experienced mental health problems and ability to cope with behaviour which may be challenging at time

We are proud to be fostering a diverse workforce that reflects our communities. A key commitment to this is improving staff representation from Black, Asian and Minority Ethnic communities, those from the LGBTQ+ communities, people with 'lived-experience' of mental health conditions and people living with disabilities,- we are a 'Disability Confident Employer' offering a guaranteed interview to Disabled applicants who meet the essential criteria. This includes people with a variety of disabilities and neurodivergent conditions (for example autism, ADHD, sensory, physical and learning disabilities).

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service users.

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