Band 3 Bank Support Receptionist - North and Central Bristol

Job description

Job overview

Band 3: BANK SUPPORT RECEPTIONIST

Ad hoc hours for Sites based in North and Central Bristol

An opportunity has arisen for a Front of House Support Receptionist to join our friendly administration team, providing annual leave and sickness cover across our North and Central Bristol sites.

Working Hours

• Monday to Friday, 09:00 to 17:00
• These hours are fixed and cannot be varied

Locations The successful candidate will provide reception cover at:

• Gloucester House, Southmead Hospital
• The Greenway Centre, Southmead
• Campbell House, Central Bristol
• The Speedwell Centre, Whitefield Road

As cover may be required at short notice, a full driving licence and access to a vehicle are essential.

About the Role You will provide a professional and welcoming reception service, supporting patients, visitors, and staff while helping to ensure the smooth day-to-day running of our services.

What We're Looking For

• Excellent communication and customer service skills
• Good IT skills and confidence using computer systems
• Ability to work flexibly across multiple sites
• Reliable, organised, and able to work independently

Full training will be provided, including training on specialist IT systems and local processes at each site.

Join us and play a key role in delivering a safe, efficient, and positive experience for everyone who uses our services.

Main duties of the job

Full training will be provided on local processes and specialist systems, including room booking software. We are looking for a flexible and reliable individual with previous reception experience, strong IT, communication and organisational skills, excellent attention to detail, and the ability to remain calm and professional while managing multiple priorities in a busy healthcare environment. Experience or understanding of mental health services would be an advantage.

Working for our organisation

We are the lead provider of healthcare for people with serious mental illness, learning disabilities and autism across Bath and North East Somerset (BaNES), Swindon and Wiltshire, and Bristol, North Somerset and South Gloucestershire.

We aim to provide High Quality, Compassionate Care everywhere, every day. This means our services will be safe, clinically effective and provide a positive all-round experience for our patients, families and carers. And we believe passionately in treating everyone with kindness, respect and empathy.

Key to this is providing a supportive and safe environment for our 4,000 staff where we all feel welcome and able to do the best we can for those we support. Our staff and teams work incredibly hard delivering services across more than 90 locations, covering 2,200miles, to more than 1.8million people.

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.

Detailed job description and main responsibilities

This varied role provides a professional front-of-house reception service and acts as a key point of contact for service users, carers, visitors, and staff. The post also includes administrative and facilities support duties, requiring good Microsoft Office skills, strong communication and organisational abilities, and attention to detail. Full training will be provided, including on bespoke systems and local processes.

Person specification

Education and Qualifications

Essential criteria

• Educated to GCSE or equivalent level
• Computer literacy and working knowledge of Outlook

Experience and Knowledge

Essential criteria

• Knowledge of Customer Services
• Strong sense of quality and customer focus

Desirable criteria

• Awareness of Mental Health issues
• Experience of working in a Mental Health environment

Skills and Abilities

Essential criteria

• Well developed communication/oral skills
• Good level of written skills
• Ability to organise and maintain a busy reception
• Good IT skills - Word, Excel, Internet, etc
• Administration skills - room bookings, filing, taking messages etc.

We are proud to be fostering a diverse workforce that reflects our communities. A key commitment to this is improving staff representation from Black, Asian and Minority Ethnic communities, those from the LGBTQ+ communities, people with 'lived-experience' of mental health conditions and people living with disabilities,- we are a 'Disability Confident Employer' offering a guaranteed interview to Disabled applicants who meet the essential criteria. This includes people with a variety of disabilities and neurodivergent conditions (for example autism, ADHD, sensory, physical and learning disabilities).

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service users.

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