Attendance Officer - Lliswerry Highschool

Job description

Post No. POSN002514 - Attendance Officer (Grade 5)

Lliswerry High School is a thriving, multicultural, 11-18 mixed comprehensive school situated on the eastern side of Newport, close to the M4. We currently have an exciting opportunity for a motivated and enthusiastic individual to join our team as an Attendance Officer.

We are seeking to appoint a highly organised, proactive and committed individual who understands the importance of regular school attendance and the positive impact it has on learners' achievement, wellbeing and future opportunities.

The successful candidate will play a key role in monitoring, promoting and improving attendance across Years 7-11, working closely with learners, parents/carers, Heads of Year, senior leaders and external agencies to identify concerns and support improvements.

This is a varied and rewarding role for someone who enjoys working in a busy school environment, has excellent communication and interpersonal skills, and is confident dealing with sensitive and sometimes challenging situations. You will need to be approachable, resilient and able to work both independently and as part of a dedicated team.

Key responsibilities will include:

- Monitoring daily attendance for learners in Years 7-11, identifying those at risk of persistent or non-attendance.
- Ensuring registration systems are accurately administered and maintained
- Following up unexplained absences using agreed procedures, working closely with Heads of Year.
- Providing regular attendance updates and meeting with Heads of Year and the Assistant Headteacher to review attendance concerns and progress.
- Liaising with the Education Welfare Officer and other relevant support services to discuss concerns and develop strategies to improve attendance.
- Producing and analysing attendance statistics and reports for Years 7-11, sharing relevant information with the Assistant Headteacher.
- Working with Heads of Year to promote and support the school's attendance reward system.
- Organising daily checks on learners at risk of truancy, in liaison with Heads of Year.
- Initiating and undertaking periodic post-registration truancy checks for Years 7-11.
- Liaising with feeder primary schools to obtain relevant attendance information for learners transitioning into Year 7.
- Monitoring and reporting on punctuality to lessons for learners in Years 7-11.
- Maintaining regular contact with parents/carers by telephone and, where appropriate, arranging meetings to discuss attendance concerns and improvements.
- Managing and administering attendance records and procedures relating to Post-16 learners' eligibility for Education Maintenance Allowance (EMA).

The successful candidate will:

- Be reliable, enthusiastic, approachable and well organised.
- Have excellent communication and interpersonal skills, with the confidence to communicate effectively with learners, parents/carers and colleagues.
- Be able to build positive relationships with young people and families.
- Have good administrative and IT skills, with the ability to maintain accurate records and produce reports.
- Be confident handling sensitive and confidential information.
- Be able to work independently, use their initiative and manage competing priorities.
- Demonstrate resilience, flexibility and a positive, solution-focused approach.
- Be committed to improving learner attendance and supporting the wider aims of the school.

Previous experience of working in an attendance role or an educational setting would be advantageous.
This is an excellent opportunity for someone who is passionate about supporting young people and recognises the vital role that good attendance plays in ensuring every learner has the opportunity to achieve their full potential.
Holidays must be taken during school closure periods. The appointment process will involve an interview with members of the school leadership team and a selection of Governors.

Closing Date 29.11.2026
Shortlisting 01.12.2026
Interview 08.12.2026

We welcome applications for all our jobs in either Welsh or English. An application submitted in Welsh will not be treated less favourably than an application submitted in English.

Newport City Council is committed to working towards its workforce being more representative of the population that we serve and particularly welcomes applications from people from minority ethnic communities represented (or living) in the city. Selection will be made on ability and skills to undertake the role.

Newport City Council is not currently supporting applicants with sponsorship for right to work. In applying for a vacancy, applicants should already have the right to work in the UK.

Our values - Fairness for all, Making a difference, Being responsible, Working together
Ein gwerthoedd - Tegwch i Bawb, Gwneud Gwahaniaeth, Bod yn Gyfrifol, Gweithio gyda'n gilydd