Associate Product Owner

Job description

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

• Create digital experiences that enhance our customers' lives at every touchpoint.
• Support the Product Manager in defining new product features, scope, and functions, driving innovation and iterative value delivery.
• Serve as Product Owner, using data, external evaluation, customer analysis to help create world class digital products for our colleagues
• Partner with the product team, engineering & vendors to define user stories, and conduct user testing
• Collaborate with internal teams to shepherd your product from ideation to delivery advocating to create the best outcomes
• Coordinate across teams to launch features
• Obtain feedback on the product, using data, analytics, and customer input, to iterate and drive improvements in future releases
• Support the development of product roadmap and prioritize the backlog

What You'll Do:
As an Associate Product Owner in the Digital Strategy & Capabilities team, you will be fully engaged in the CEG transformation as we continue to learn and grow into a strong product-based organization. Your products will include systems, services and capabilities that are crucial elements in connecting colleagues to the company, and ensuring great colleague experience throughout colleague lifecycle and moments that matter. You will work within a cross functional product team to ensure your products are built and enhanced with an exceptional colleague experience at the forefront; you'll be using colleague insights to inform your strategic roadmaps and key success metrics to measure your team's progress. You will support defining and prioritizing product features, articulate and deliver requirements, lead customer testing, take new capabilities to market, and evolve the product backlog. And in conjunction with your product team, you will shepherd your products through their entire product lifecycle using product management best practices.

Who You Are:
You are an assiduous team player, adept at taking accountability while leading through influence and persuasion within a self-directed team. You know great teams are built on partnership, negotiation, and mutual respect. Your track record shows that teams thrive when you are a member. You have a passion for learning and are relentlessly curious - about our colleagues, your products, and insights gained from other companies solving similar problems. You love providing easy to use solutions to everyday problems and believe that removing friction from our colleagues' experiences is how you win. You prefer to make decisions based on data and are not afraid to adjust course when new information becomes available. You use iteration to shorten the distance to learning. You advocate using applicable agile tools and methods. You believe your success is measured by your customer's success, so seek and implement measurement elements accordingly.

Minimum Qualifications

• Enthusiasm for exceptional products and services, able to empathize with colleagues, and skilled at articulation of product functionality
• Comfortable with ambiguity, organizational change, and using influence rather than position to bring others with you
• Curiosity and hunger to know how things work and ability to use that knowledge to make connections and find opportunities
• Determination to get to the best outcome for our colleagues
• Detail oriented, able to identify key questions, and assess how pieces of the puzzle interact and affect the overall product
• Recognize issues quickly and determine how to get a resolution through creative and effective problem solving
• Excellent communication skills across distributed and global teams with ability to engage, influence, and inspire partners to drive collaboration and alignment
• Highly organized, taking individual initiative and accountability

Preferred Qualifications

• Experience in product management, product ownership, or similar role
• Experience with system integrations
• Experience with Agile delivery

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.