Associate, Enterprise Systems, GISI Consulting Group

Job description

Associate,Enterprise Systems, GISI Consulting Group

About GISI ConsultingGroup and Palladium

GISI ConsultingGroup (GISI CG) is a top 10 global provider of program and project managementand engineering consulting services delivering outcomes and solutions for someof the most complex challenges. We deliver services in infrastructure & mobility, earth& water, and government & society segments across more than 100countries. With over 5,000 projectsannually and a global team of over 11,000 professionals, our advisory,consulting, design and program management capabilities enable us to create asafer and more sustainable world. Learn more about GISI CG at https://gisiconsulting.com/.

Palladium, a GISI company, works to design, develop and deliverpositive impact on the lives and livelihoods of people around the globe;broaden access to health, water, power, and infrastructure; build enduring,sustainable, and transformative institutions and market systems to addressglobal challenges; and conserve the natural world. We operate in over 90countries and have a workforce of 2,100 talented, motivated, and diverse staffaround the world. This role will be hired through Palladium, an operationalplatform for GISI CG.

This Opportunity

The Associate, Enterprise Systems will supportGISI Consulting Group's (GCG) Operating Companies (OPCOs) by supporting theadministration and operational responsibilities associated with managing andmaintaining several GCG systems and services. The role ensures users have appropriate accessto applications and services, ensures software licensing and procurementactivities are effectively managed and completed in accordance withorganisational policies, and acts as an escalation point for assigned GCGsystems and technologies. The ideal consultant will have 2+ years of relevantICT experience and demonstrated knowledge of Microsoft 365 and Microsoft Azureadministration.

Systems and Services in Scope

Microsoft 365
Microsoft Azure
Monday.com
Adobe Creative Cloud and related Adobe services
Atlassian products including Jira, Confluence and Jira Service Management
Google Workspace and related services
Nitro PDF
Other SaaS applications as required

This is a corporate fixed-term role, initiallyfor 6 months with the possibility of extension to 9 months.

Location

This role will be based remotely in the UK.

To beconsidered for this position, you must have valid work rights in the countrywhere the role is based. Please note that visa sponsorship is not available forthis role.

Reporting Lines

• The Associate will work under the direction of the SVP, IT Operations (based in the US)
• This role will have regular meetings with the Cybersecurity and Compliance workstream teams and key stakeholders from the OPCOs

Primary Roles and Responsibilities

Systems Administration

• Administer and support Microsoft 365 services including Entra ID, Exchange Online, SharePoint, Teams, OneDrive, and related workloads
• Administer Microsoft Azure resources, resource groups and subscriptions
• Monitor system health, service availability, vendor advisories, and platform changes
• Assist with troubleshooting escalated application, access, and licensing issues
• Maintain system documentation, administration standards, operating procedures, and knowledge articles
• Support audit, compliance, and security initiatives relating to managed platforms.

Licensing Management

• Manage software licensing across supported platforms
• Track license usage and allocation
• Ensure software subscriptions remain compliant with vendor licensing requirements.
• Produce regular licensing reports, forecasts, and renewal summaries
• Coordinate license assignments for employees, contractors, consultants, and external partners
• Manage procurement requests for software subscriptions, cloud services, and related technology purchases
• Coordinate obtaining quotations, purchase approvals and procurement documentation
• Maintain procurement records, renewal schedules, and software asset registers.

Operational Support

• Provide Level 3 support for supported applications and services
• Work with service desk teams to resolve escalated incidents and service requests
• Develop user guides, knowledge articles, and administration runbooks
• Participate in ICT projects

EssentialCriteria

• Bachelor's degree in Computer Science, IT or equivalent
• 2+ years of relevant ICT experience
• Demonstrated experience with Microsoft 365 administration
• Demonstrated experience with Microsoft Azure administration
• Experience managing software licensing and subscription services
• Experience supporting procurement processes
• Experience managing SaaS platforms in medium to large organisations

CoreSkills

• Strong technical troubleshooting skills
• Excellent stakeholder engagement and communication skills
• Strong attention to detail and governance mindset
• Ability to manage multiple priorities and deadlines
• Commercial awareness and cost optimisation focus
• Strong documentation and reporting skills
• Ability to work independently with minimal supervision

Applications will be accepted on a rolling basis. We encourage you toapply early as the position may close once a suitable candidate is found. Pleasenote that only shortlisted candidates will be contacted.

Equity,Diversity & Inclusion - Palladium is committed to embedding equity, diversity, and inclusion intoeverything we do. We welcome applications from all sections of society andactively encourage diversity to drive innovation, creativity, success and goodpractice. We positively welcome and seek to ensure we achieve diversity in ourworkforce; and that all job applicants and employees receive equal and fairtreatment regardless of their background or personal characteristics. Theseinclude: (but are not limited to) socio-economic background, age, race, genderidentity and expression, religion, ethnicity, sexual orientation, disability,nationality, veteran, marital or Indigenous status.

Should yourequire any adjustments or accommodations to be made during the recruitmentprocess (due to disability, neurodiversity, or for any other circumstance),please email our team at [email protected] and we will be in touch to discuss.

Safeguarding - We define Safeguarding as "thepreventative action taken by Palladium to protect our people, clients and thecommunities we work with from harm". We are committed to ensuring that allchildren and adults who come into contact with Palladium are treated withrespect and are free from abuse. Allsuccessful candidates will be subject to an enhanced selection processincluding safeguarding-focused interviews and a rigorous due diligence process.