Associate Director

Job description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you're not just improving clients' risk profiles, you're building trust. You'll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you're ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

At Gallagher, we're looking for an experienced and commercially minded Associate Director - Construction Claims to join our Claims Division in London. This is an opportunity to take ownership of complex construction claims, build strong client relationships, and play a key role in delivering exceptional service across our Specialty business.

How you'll make an impact

As an Associate Director, you will be responsible for managing construction claims from initial notification through to settlement, acting as a trusted advisor to clients and ensuring the efficient progression of claims.

You'll work closely with insurers, clients, and internal stakeholders to deliver outcomes, manage expectations, and provide technical expertise throughout the claims lifecycle.
Key Responsibilities

• Manage construction claims from notification through to conclusion, including negotiation with insurers
• Provide expert advice and guidance to clients across all stages of the claims process
• Build and maintain strong relationships with clients, insurers, and internal teams
• Proactively manage claims progression, ensuring timely updates and resolution
• Review and respond to insurer queries, resolving issues efficiently
• Monitor and track payments, ensuring timely collections and settlements
• Ensure all claims documentation and records are accurate, complete, and compliant
• Produce and deliver claims data and MI to clients and stakeholders as required
• Support continuous improvement of claims handling processes and service delivery

About you

Experience & Technical Expertise

• Significant experience in construction claims within the insurance industry (c.10+ years)
• Strong understanding of claims processes, insurance markets, and regulatory requirements
• Experience handling complex claims and negotiating with insurers
• Knowledge of CLASS system and ECF claims processing (desirable)

Leadership & Skills

• Previous experience leading or mentoring individuals/teams
• Excellent client management and relationship-building skills
• Strong communication and stakeholder engagement capabilities
• Highly organised with the ability to manage multiple priorities
• Commercially aware, proactive, and solutions-focused

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn't align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. Although this role is listed as full-time, if you're in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)