Assistant Patient Pathway Coordinator (Ophthalmology - PCEU Windsor)

Job description

Job summary

Band 3 Assistant Patient Pathway Coordinator (CAT Team 2 - Ophthalmology - PCEU Windsor)

PLEASE NOTE: This post is based at Prince Charles Eye Unit, King Edward VII Hospital, St Leonards Road, Windsor, SL4 3DP - and attracts a Fringe payment of 5% of gross basic salary.

An exciting opportunity has arisen for an Assistant Patient Pathway Coordinator (APPC) to join our Clinical Administration Team in the Ophthalmology Department at Prince Charles Eye Unit in Windsor.

We are looking for a candidate who can provide support to clinical and non-clinical staff.

You will be a point of contact for administrative issues relating to patients' pathway of care, working as part of a multidisciplinary team and will provide expertise in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.

Main duties of the job

You will ensure high levels of patient and clinician satisfaction by being an accessible, customer-focused and knowledgeable point of contact. You will provide a consistent approach across the Trust, using Standard Operating Procedures (SOPs) to ensure that functions of the role are carried out correctly within given timescales.

You will provide a consistent approach across the Trust, using Standard Operating Procedures (SOPs) to ensure that functions of the role are carried out correctly within given timescales.

The Ophthalmology team is committed to providing our colleagues with a positive experience assisting them to build fulfilling and rewarding careers.

This is an exciting time to join the Ophthalmology Department as we move towards more digital ways of working, including virtual clinics and assessment.

We are also able to offer flexibility in working from the Prince Charles Eye Unit, Windsor as well as working from home on rotation.

About us

Windsor sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Windsor is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.

The CQC rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.

Our Trust "CARE" values:Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.

Job description

Job responsibilities

The post holder will be the point of contact for all administrative issues relating to patients pathway of care. The post holder will work as part of a multidisciplinary team and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.

The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer-focused and knowledgeable point of contact. To provide a consistent approach across the Trust, Standard Operating Procedures (SOPs) will describe how the functions of the role will be carried out, along with the timescales to which are to be adhered.

Please refer to the attached Job Description & Person Specification for further details of the job role.

Job description
Job responsibilities

The post holder will be the point of contact for all administrative issues relating to patients pathway of care. The post holder will work as part of a multidisciplinary team and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.

The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer-focused and knowledgeable point of contact. To provide a consistent approach across the Trust, Standard Operating Procedures (SOPs) will describe how the functions of the role will be carried out, along with the timescales to which are to be adhered.

Please refer to the attached Job Description & Person Specification for further details of the job role.

Person Specification

Education/Qualifications

Essential

• NVQ Level 3 in Business Administration/Customer Care or acquired equivalent experience
• GCSE or equivalent

Experience

Essential

• Experience of using of IT systems and patient data systems
• Experience of scheduling outpatient appointments and/or admissions
• Experience of working with patients and providing information regarding their appointments or treatment team

Person Specification
Education/Qualifications

Essential

• NVQ Level 3 in Business Administration/Customer Care or acquired equivalent experience
• GCSE or equivalent

Experience

Essential

• Experience of using of IT systems and patient data systems
• Experience of scheduling outpatient appointments and/or admissions
• Experience of working with patients and providing information regarding their appointments or treatment team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Royal Berkshire NHS Foundation Trust
Address

Prince Charles Eye Unit, King Edward VII Hospital

St Leonards Road

Windsor

SL4 3DP

United Kingdom

Employer's website