Assistant Patient Administrator - Maternity/Ante natal

Job description

Detailed job description and main responsibilities

Reception

• Provide a customer focused reception service for all patients and visitors attending the area dealing with all patients or visitors in an efficient, polite and courteous manner dealing with all patients' queries where possible and directing them accordingly
• Ensure the reception areas are always manned and Patients are kept informed of any delays in being seen
• Check in and book patient appointments in a timely manner, ensuring that it's within date range of gestation
• Interact with patients and relatives in a sensitive and empathetic manner
• Process all follow up appointments as patients leave the department in line guidelines, escalating any capacity concerns.

• Make up community and hospital notes using Cerner
• Help with answering the ANC phones and dealing with patient queries

Person specification

Education & Qualification

Essential criteria

• English & Mathematics GCSE or equivalent

Desirable criteria

• Able to use hospital patient administration system

Experience

Essential criteria

• Previous clerical experience including computer use
• Experience of working within a customer-driven service
• Experience of front of house (Reception)

Desirable criteria

• Working in NHS or other health environment

Personal Skills

Essential criteria

• Be able to prioritise your workload
• Be friendly and smile at all times when greeting visitors/patients
• Be a good team player

Skills and knowledge

Essential criteria

• PC skills
• Ability to work under supervision as part of a team
• Ability to communicate clearly and politely with a wide range of people including the general public and work colleagues at all levels.

Important

• There may be some occasions when we have to close a vacancy earlier than the advertised closing date, this will be due to a high volume of applications. You are therefore advised to submit your application as early as possible to avoid disappointment.
• Please check your emails regularly (and your junk folder) as this is how we will communicate with you throughout the recruitment process.
• In submitting an application, you authorise the Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process, should you be appointed to the post.
• During the recruitment process your identity documentation (ie passport, driving licence, visa etc) will be scanned using a device which recognises UV, infrared and machine-readable zone security features of the documents provided.
• Employment at the Trust is offered subject to successful completion of a six month probationary period.
• Some roles may require weekend shift working across multiple sites
• We operate a joint recruitment hub across the North West London Acute Provider Collaborative Group. As part of this, your application and personal data may be shared with partner trusts within the group for recruitment and workforce purposes, in line with General Data Protection Regulation (GDPR)

Right to work

If you need sponsorship to work in the UK, please visit the Home Office website for information on sponsorship and visa status before you fill in your application form. Due to recent changes in the UK immigration rules which affect Skilled Worker Visas, Global Business Mobility, Higher Skill Level and Increased Salary Thresholds, please ensure that you are able to meet the requirements to live and work in the UK before applying. Further information about eligibility is available on