Assistant Operations Manager

Job description

About The Role

Weare looking for an enthusiastic and experienced Assistant Operations Manager tojoin the team at The Yarrow Hotel to cover maternity leave until August 2027.

Thisis a hands-on role supporting the day-to-day operation our hotel, withresponsibility across all departments/ You will work closely with theOperations Manager and wider management team to ensure we deliver excellentguest experiences, strong operational standards and a welcoming environment forboth guests and students.

Weare looking for someone who is confident leading a team, enjoys being visibleand hands-on, and has a genuine passion for hospitality. You will play animportant role in developing our people, maintaining standards, resolving guestissues and helping the hotel achieve its commercial and operational goals.

What you will be doing

• Supporting the Operations Manager with administrative tasks such as invoice processing and ordering
• Sales and Selling of the hotels events and function spaces responding to enquires and meeting guests in person
• Ensuring consistently high standards of guest service
• Managing guest feedback and resolving issues effectively
• Supporting staff development, training and performance
• Ensuring health & safety, licensing and operational procedures are followed
• Participating the hotels duty management rota

About You

Youwill ideally have previous supervisory or management experience within a hotelor hospitality environment, with a strong understanding of guest service andhotel operations.

Mostimportantly, you will be a confident leader, a great communicator and someonewho leads by example. You will be comfortable working in a busy environment,making decisions and getting involved wherever needed.

Thisis a fantastic opportunity for an experienced hospitality supervisor or managerwho is ready to take the next step in their career and gain broader operationalexperience within a unique training hotel environment.

Ready to apply?

Just click on the apply button and complete our short application form. If you would like an informal chat regarding this role, please email [email protected]

About Us

Outstanding Ofsted Provider

East Kent Colleges Group is an Ofsted Outstanding rated provider. It is proud to be the first General Further Education college organisation in the country to have received the Outstanding grade against each of the strands under the new Ofsted inspection framework. An inclusive provider, our colleagues place our students and the communities we serve at the heart of everything they do across EKC Group and this is illustrated in our 'Strong' skills grading by Ofsted.

Commitment to Safeguarding

EKC Group is committed to safeguarding and promoting the welfare of children and vulnerable adults and we ensure that all staff are aware of their responsibilities for upholding these principles. The Group's designation as a 'designated establishment' means that all posts within EKC Group are exempt from the Rehabilitation of Offenders Act (ROA) 1974. We therefore have an obligation to carry out robust checks to ensure that staff are suitable to work with children and vulnerable adults; applicants are therefore advised that appropriate safeguarding checks (including an enhanced DBS check) will be undertaken on all successful applicants; job offers will be made on the basis of satisfactory DBS and other checks, including the receipt of two references. If you are successful in obtaining an interview, your suitability to work with children and vulnerable adults will be explored as part of the interview process. Applicants should note that it is a criminal offence to apply for a post which involves engaging in regulated activity relevant to children if you are barred from doing so. All applicants are required to complete and submit a self-declaration of their criminal record or information that would make them unsuitable to work with children and vulnerable adults.

Commitment to Equal Opportunities

EKC Group is an equal opportunities employer and welcomes applications from all members of our communities. We are particularly keen to increase the diversity of our staff body and encourage applications from candidates where there is underrepresentation in our workforce. We are proud to hold the Positive About Disability Award; this confirms our commitment to interviewing all applicants who declare that they have a disability and who meet the essential criteria outlined in the person specification. Similarly, our commitment to Care Leavers means that we will interview applicants who meet the minimum criteria and who have declared on their application that they are a Care Leaver.

We welcome applications from anyone wishing to work flexibly and those considering a return to work from a career break.

We do not engage with agencies for permanent staff and have an in-house recruitment team.