Apprentice Administrator

Job description

Job summary

An exciting opportunity has arisen for an apprentice position within the Trust Headquarters Executive Administration Team.

We are looking for an enthusiastic, motivated and hard-working individual to join our Team to provide an efficient and effective service to support the smooth running of Trust Headquarters.

The role will involve general reception duties, along with a wide range of office procedures and transactional processes. In return the apprentice will receive in-house and off-the-job training which would lead to a formal qualification.

This is a fixed-term contract working full time (37.5 hours/week) Monday to Friday, and will be based at Trust Headquarters in Lincoln.

For any further information regarding the role, please contact Amy Foxley, Deputy Trust Secretary via email [email protected]

Main duties of the job

To provide an efficient and effective administrative support service to the Executive Administration Team.

To provide an efficient and effective reception service at Trust Headquarters including meeting and greeting those that enter the building and handle incoming and outgoing post.

To answer incoming calls in a prompt and friendly manner, some of which may be non-routine and may involve information of an emotional and distressing nature. To connect caller to desired member of staff, another appropriate person or take a message.

To gain an understanding of the key areas of the Trust and be able to deal sensibly with queries and direct callers to the correct person/department.

To follow established process with regards to allowing entry to the building, including processing of appropriate members of staff Smartcards.

To keep internal telephone directory up-to-date and distribute to staff. Including updating the fireboard in the building.

About us

Lincolnshire Partnership NHS Foundation Trust provides mental health services and a number of learning disability, autism and social care services in the county of Lincolnshire. Employing around 2,800 staff, and serving a population of over 766,000, our people lie at the heart of everything we do.

You could be part of a Trust rated by staff as one of the best mental health and learning disability trusts in England, in an area heralded as a fantastic place to live and work. We firmly believe the key to high quality care is a contented workforce. This is reflected in our Care Quality Commission rating of 'outstanding' for well-led and 'good' overall. In the most recent National NHS Staff Survey, our staff rated us as the number one trust nationally for staff morale and one of the top scoring NHS Trusts in the Midlands for being compassionate and inclusive. We're really proud of this!

We are also leading the way in transforming care, with multi-million-pound transformation of patient environments and radical redesign of community services.

This is the time to join and help redesign our services of the future. We offer options for flexible working and provide a wide range of training and promotion opportunities in all professions. We support and celebrate diversity, have active staff networks groups and are always looking at what more we can do to support our staff.

Job description

Job responsibilities

To provide an efficient and effective reception service at Trust Headquarters.

To assist in the smooth running of the Trust Headquarters building.

To cover for other administrative support staff during periods of absence.

Job description
Job responsibilities

To provide an efficient and effective reception service at Trust Headquarters.

To assist in the smooth running of the Trust Headquarters building.

To cover for other administrative support staff during periods of absence.

Person Specification

Qualifications

Essential

• GCSE in English and Maths, Grades A-C, Grade 9-4 or equivalent
• Basic knowledge of all Microsoft Office packages - including Microsoft Office calendar for diary management

Desirable

• Word processing experience

Experience

Essential

• Keyboard and communication experience

Skills

Essential

• Good literacy skills
• Good computer skills and level of computer literacy, including use of MS Office packages
• Ability to abide by rules of confidentiality Good communication skills both written and verbal
• Confident approach
• Ability to use initiative and work independently when required
• Able to manage own time effectively including working to deadlines and prioritising own workload

Person Specification
Qualifications

Essential

• GCSE in English and Maths, Grades A-C, Grade 9-4 or equivalent
• Basic knowledge of all Microsoft Office packages - including Microsoft Office calendar for diary management

Desirable

• Word processing experience

Experience

Essential

• Keyboard and communication experience

Skills

Essential

• Good literacy skills
• Good computer skills and level of computer literacy, including use of MS Office packages
• Ability to abide by rules of confidentiality Good communication skills both written and verbal
• Confident approach
• Ability to use initiative and work independently when required
• Able to manage own time effectively including working to deadlines and prioritising own workload

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lincolnshire Partnership NHS Foundation Trust
Address

Trust HQ, St Georges site

Long Leys Road

Lincoln

LN1 1FS

United Kingdom

Employer's website