Appointment Scheduler

Job description

• Minimum of 2 GCSEs / O levels (bands A - C) Maths & English or equivelant experience
• IT skills

• NVQ Level 3 in admin / clerical / customer service related area
• ECDL / other IT qualification
• Experience in using CRIS

• Computerised systems with the ability to use the Microsoft package
• Handling confidential/sensitive information
• Minimum of one year's experience of dealing with patients / public / customers, either face to face or via the telephone, on a daily basis.
• Minimum of one year's experience of working in the NHS or other complex organisations

• Experience of working in an appointment booking environment
• Experience in dealing with waiting lists and targets
• Experience of working in the NHS

• Excellent standard of literacy and numeracy
• Excellent communication skills
• Ability to work to defined protocols and seek advice where appropriate

• Data Inputting

• Ability to work under pressure and tight deadlines and to protocol
• Excellent interpersonal skills and telephone manner
• Ability to divert from one set of tasks to another

1. All correspondence will be sent to you via the email address you applied from. Please ensure you check your emails regularly.
2. References - please ensure you provide email addresses for all referees for the last three years of employment.
3. We are committed to equality of opportunity and welcome applications from everyone regardless of ethnicity, disability, gender, age, faith or sexual orientation. Appointment will be based on merit alone.
4. Flexible working will be considered in line with Trust policies
5. New recruits are required to pay for their Disclosure and Barring Service check (and admin fee) prior to starting if the role requires a DBS check.
6. We work with 'trac.jobs' to support out recruitment process. If you have any queries regarding this please read this