Appointment Co-Ordinator

Job description

Job summary

We have an exciting opportunity for motivated, enthusiastic, and customer-focused individuals to join our Women's Services team in a busy and rewarding Appointment Co-Ordinator role.

As an integral member of the team, you will play an important part in supporting the delivery of high-quality patient care by ensuring clinics are utilised effectively, appointments are managed efficiently, and patients receive a professional and welcoming service throughout their journey.

The successful candidate will have excellent communication and organisational skills, with the ability to work confidently on their own initiative as well as collaboratively within a multidisciplinary team. This varied role involves regular contact with patients, coordinating appointments within agreed timeframes, and supporting effective communication across the service.

This position would suit individuals who thrive in a fast-paced environment, enjoy problem-solving, and take pride in providing excellent customer service.

Please refer to the attached Job Description for full details of the role and responsibilities.

Working Pattern

This is a full-time position, working 37.5 hours per week over 5 days, Monday to Friday, between the hours of 8:00am and 5:00pm.

Main duties of the job

Book and advise patients of appointment following agreed protocols

Ensure lists are booked to full capacity as per agreed template, making suggestions as to any modifications to ensure smooth running of clinic based demand

To assist in the production of waiting time statistics

First port of call for appointment queries, escalating any complaints to appropriate manager as required

Complete all required documentation and computer records

About us

All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as "competent and caring staff" by our patients.

Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.

We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral's only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.

We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.

The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.

Job description

Job responsibilities

Please see the attached job description / person specification for the full duties and responsibilities of this role.

Job description
Job responsibilities

Please see the attached job description / person specification for the full duties and responsibilities of this role.

Person Specification

Qualifications

Essential

• Educated to NVQ Level 3 or equivalent experience
• At least 12 months experience of working with the public

Desirable

• ECDL or equivalent
• Experience of working in the NHS

Knowledge

Essential

• Proven problem solving skills
• Excellent communication skills, both written and verbal
• Excellent customer care skills
• Knowledge of Government targets
• Good organisational skills
• Prioritising workloads to meet deadlines
• Time management skills

Desirable

• Good Computer skills
• Good working knowledge of Cerner
• Knowledge of Trust rules regarding confidentiality
• Knowledge of Trusts procedures of dealing with complaints

Personal Attributes

Essential

• Ability to work well within a Team
• Polite, friendly approachable and self-motivated
• Understand when to seek support and advice

Person Specification
Qualifications

Essential

• Educated to NVQ Level 3 or equivalent experience
• At least 12 months experience of working with the public

Desirable

• ECDL or equivalent
• Experience of working in the NHS

Knowledge

Essential

• Proven problem solving skills
• Excellent communication skills, both written and verbal
• Excellent customer care skills
• Knowledge of Government targets
• Good organisational skills
• Prioritising workloads to meet deadlines
• Time management skills

Desirable

• Good Computer skills
• Good working knowledge of Cerner
• Knowledge of Trust rules regarding confidentiality
• Knowledge of Trusts procedures of dealing with complaints

Personal Attributes

Essential

• Ability to work well within a Team
• Polite, friendly approachable and self-motivated
• Understand when to seek support and advice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .

Additional information
Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .

Employer details

Employer name

Wirral University Teaching Hospitals NHS Trust
Address

Wirral University NHS Teaching Hospital, Arrowe Park

Arrowe Park Road

Wirral

CH49 5PE

United Kingdom

Employer's website