(**) Appliance Officer

Job description

Mid and South Essex NHS Foundation Trust is the only acute hospital provider in the Mid and South Essex Integrated Care System (ICS), which is a system of health and care partners working together for our local population.

Within Mid and South Essex there are 149 GP practices, operating from over 200 sites, forming 27 Primary Care Networks and one Ambulance Trust. There are also three main community and mental health service providers who work together through a community collaborative.

We collaborate with other valuable partners, including three Healthwatch organisations, nine voluntary and community sector organisations and three top tier local authorities, with seven district, borough and city councils, as well as our local universities.

Job overview

We are looking for a motivated individual with excellent communication, interpersonal and organisational skills who is dedicated to working as part of our friendly team.

We take pride in nurturing a supportive environment in which to work while ensuring we deliver a high quality service.

You will work within the team in the Orthotics Appliance Office to provide a smooth running clinic and Orthotics service to patients. This includes undertaking various administration tasks and purchasing goods from suppliers through hospital ordering systems.

Please note that this vacancy may close early due to the number of applicants.

***Please note we are unable to sponsor this role***

Main duties of the job

To undertake various administration tasks such as handling post, answering the telephone to patients and staff, booking/cancelling appointments through Medway, preparing clinics ensuring all goods have been received and are put together for the Orthotist's clinic each day, process/purchase/rotate stock or goods that have arrived or are needed for patients to either collect or have fitted in clinic, process orders from clinic, scanning documents onto CED.

Raising and generating purchase order numbers with regard to Orthotic suppliers through the system.

Process patient/staff enquiries either through face to face contact when patients collect goods or arrive for clinic appointments, via the telephone or via email.

Direct liaison with the Orthotist regarding patients, referrals, order queries, clinic queries etc. and process orders from clinic ensuring items are purchased with more than enough time for the patients next appointment.

Direct liaison with the supplier chasing missing orders, outstanding purchase order numbers, raising concerns regarding damaged goods etc. where necessary.

Direct liaison with MSK management to raise any queries or concerns where necessary.

Attend all departmental or team meetings.

Working for our organisation

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

Detailed job description and main responsibilities

For full details about this varied and rewarding role, please see attached job description.

We look forward to your application.

Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.

Unfortunately, there is no Visa Sponsorship available for this role. Whilst we are able to employ candidates on a graduate Visa, we are unable to offer sponsorship once the graduate visa expires. - for some roles - i.e. roles for band 2 to 4, inclusive.

Person specification

Qualifications

Essential criteria

• 5 GCSE's Grade A*-C including English and Maths
• Competent in Microsoft Office tools

Desirable criteria

• NVQ1 - Business Administration
• ECDL
• Medway, CED, EROS (in house training provided)
• Understanding of Medical Terminology

Experience

Essential criteria

• General knowledge of office duties
• Strong Organisational skills
• Good communication skills

Desirable criteria

• EROS/Office Depot (in house training provided)
• Office environment experience

Please be aware as per the new Immigration guidelines we cannot sponsor candidates with a salary (full time or pro Rata) under the current minimum threshold.

Please note, the selection processes at Mid and South Essex NHS Foundation Trust are in place to ensure we recruit candidates with the right skills and values, please be advised that the use of AI in applications are monitored. We remain vigilant against candidates who misuse these tools to generate an application that doesn't accurately reflect their skills, and you will be required to declare on your application if AI has been used before submitting your application.

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