Administrator

Job description

Job summary

Are you an experienced admin individual seeking a new role in mental health?

We are seeking an Administrator to work part time as part of the Community CAMHS Administration team to provide an effective, comprehensive and confidential administrative service which may include the following tasks.

This is a varied admin role in a fast paced team, where you will work flexibly to support a wide range of professionals in CAMHS as well as being a first point of contact for the public and patients.

Main duties of the job

• Provide an efficient and effective comprehensive administrative support to the team/service.
• Provide a polite and efficient reception service to patients and visitors.
• Accurately type and distribute letters and other documents as required.
• Provide admin and secretarial support to team members and for meetings - including minute/note taking.
• Respond to email, telephone enquiries and written enquiries using a high level of initiative and responding in a confidential and sensitive way and action in the appropriate way.
• Update patient records as required and ensure that the Trust's databases are up to date and all clinical data is entered appropriately

About us

Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application please read the "candidate guide to making an application" and ensure your supporting statement is tailored to the role you are applying for and addresses any essential criteria.

As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and Northeast Somerset. Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible. Our vision is that no matter who you are or where you are, you will tell us that you receive: "Outstanding care delivered by an outstanding team"

Our values are: "Caring, safe and excellent"

We offer a wide range of benefits designed to support your career and wellbeing. These include:

o Excellent opportunities for career progressiono Access to tailored individual and Trust wide learning and developmento 27 days annual leave, plus bank holidays, rising to 33 days with continuous serviceo NHS Discount across a wide range of shops, restaurants and retailerso Competitive pension schemeo Lease car schemeo Cycle to work schemeo Employee Assistance Programmeo Mental Health First Aiderso Staff accommodation (please note waiting lists apply)o Staff networking and support groups hosted by our Equality, Diversity & Inclusion team

Job description

Job responsibilities

We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the supporting statement element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.

The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.

Job description
Job responsibilities

We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the supporting statement element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.

The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.

Person Specification

Knowledge

Essential

• Excellent computer skills with good knowledge and experience of Microsoft Word, Outlook, Excel and MS Teams

Desirable

• Safeguarding knowledge of mental health issues Understanding of Data Protection/Information Governance

Qualifications - Academic/Skills/Professional

Essential

• Educated to GCSE Level or equivalent, including English and Maths, Grade C or above

Desirable

• RSA in typing or similar, or previous experience of general administrative functions

Further Training or Job-Related Aptitude and Skills

Essential

• Good interpersonal skills, face to face and telephone manner
• Good keyboard skills
• Understanding of the need for confidentiality
• Able to work under limited supervision

Desirable

• Ability to produce good quality correspondence and reports

Experience

Essential

• Experience of working in an office environment, including telephone contact with both clients and professionals
• Previous experience of working in a reception or client facing role

Desirable

• Experience of using healthcare patient record systems e.g. RIO
• Previous NHS experience
• Experience of working in healthcare administration or public sector administration

Personal Qualities

Essential

• Able to communicate effectively with different audiences, including patients, their relatives, professionals and colleagues
• Excellent telephone manner and professional approach
• Able to work effectively within a team environment
• Customer focused approach Willingness to be flexible

Contractual Requirements

Essential

• Able to work flexibly across other teams, if required

Desirable

• Able to travel independently between sites, if required

Person Specification
Knowledge

Essential

• Excellent computer skills with good knowledge and experience of Microsoft Word, Outlook, Excel and MS Teams

Desirable

• Safeguarding knowledge of mental health issues Understanding of Data Protection/Information Governance

Qualifications - Academic/Skills/Professional

Essential

• Educated to GCSE Level or equivalent, including English and Maths, Grade C or above

Desirable

• RSA in typing or similar, or previous experience of general administrative functions

Further Training or Job-Related Aptitude and Skills

Essential

• Good interpersonal skills, face to face and telephone manner
• Good keyboard skills
• Understanding of the need for confidentiality
• Able to work under limited supervision

Desirable

• Ability to produce good quality correspondence and reports

Experience

Essential

• Experience of working in an office environment, including telephone contact with both clients and professionals
• Previous experience of working in a reception or client facing role

Desirable

• Experience of using healthcare patient record systems e.g. RIO
• Previous NHS experience
• Experience of working in healthcare administration or public sector administration

Personal Qualities

Essential

• Able to communicate effectively with different audiences, including patients, their relatives, professionals and colleagues
• Excellent telephone manner and professional approach
• Able to work effectively within a team environment
• Customer focused approach Willingness to be flexible

Contractual Requirements

Essential

• Able to work flexibly across other teams, if required

Desirable

• Able to travel independently between sites, if required

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Oxford Health NHS Trust
Address

BaNES CAMHS

Temple House, Temple Street

Keynsham

BS31 1HA

United Kingdom

Employer's website