Administrator

Job description

Mid and South Essex NHS Foundation Trust is the only acute hospital provider in the Mid and South Essex Integrated Care System (ICS), which is a system of health and care partners working together for our local population.

Within Mid and South Essex there are 149 GP practices, operating from over 200 sites, forming 27 Primary Care Networks and one Ambulance Trust. There are also three main community and mental health service providers who work together through a community collaborative.

We collaborate with other valuable partners, including three Healthwatch organisations, nine voluntary and community sector organisations and three top tier local authorities, with seven district, borough and city councils, as well as our local universities.

Job overview

Medical Secretary Administrator

Are you looking for a rewarding administrative role within the NHS, where your work makes a real difference to patient care? We have an exciting opportunity to join our Medical Secretarial Service at Broomfield Hospital as part of a friendly and supportive team.

This role offers the chance to develop your administrative skills within a busy healthcare environment, providing essential support to clinical teams and helping ensure a high-quality service for patients. Whether you already have administration experience or are looking to build your career, full training and mentoring can be provided to help you succeed.

As well as working alongside great colleagues, you'll benefit from a generous annual leave entitlement, an excellent NHS pension scheme, and access to a wide range of staff support services covering areas such as childcare, health and well-being, fitness and mental health. We also offer flexible working arrangements where possible, alongside employee benefits including the Cycle to Work scheme and discounted travel options.

If you are organised, motivated, have excellent communication skills and enjoy working as part of a team, we'd love to hear from you. Join us and play an important role in supporting the delivery of outstanding patient care.

Main duties of the job

Provide comprehensive administrative support to the clinical team, undertaking a range of duties including filing, scanning, correspondence management, form completion and maintaining accurate patient records.

Support patient pathways by tracking patient progress, monitoring appointments and ensuring relevant information is updated and available in a timely manner.

Process incoming and outgoing post, distribute correspondence appropriately and assist with the preparation and sending of patient letters.

Retrieve and manage telephone messages, responding to enquiries promptly and escalating issues where necessary.

Maintain and update spreadsheets, databases and other administrative systems, ensuring information is accurate, complete and up to date.

Collate diagnostic results and ensure relevant documentation is available to support clinical decision-making and patient care.

Contact patients by telephone as required to confirm appointments, provide information and support the smooth coordination of services.

Provide secretarial and clerical support to the wider team, contributing to the efficient and effective delivery of patient-centred care.

Working for our organisation

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

Detailed job description and main responsibilities

For full details about this varied and rewarding role, please see attached job description.

We look forward to your application.

Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.

Unfortunately, there is no Visa Sponsorship available for this role. Whilst we are able to employ candidates on a graduate Visa, we are unable to offer sponsorship once the graduate visa expires.

Person specification

Qualifications

Essential criteria

• Good general education i.e. GCSE level including English & Maths or equivalent

Experience

Essential criteria

• Demonstrate ability to work using own initiative and work as part of a team.
• Effective oral/written communication and interpersonal skills.
• Competent computer skills including data input.

Please be aware as per the new Immigration guidelines we cannot sponsor candidates with a salary (full time or pro Rata) under the current minimum threshold.

Please note, the selection processes at Mid and South Essex NHS Foundation Trust are in place to ensure we recruit candidates with the right skills and values, please be advised that the use of AI in applications are monitored. We remain vigilant against candidates who misuse these tools to generate an application that doesn't accurately reflect their skills, and you will be required to declare on your application if AI has been used before submitting your application.

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